Hi BJ17, This almost certainly sounds like tag configuration issues. Do you have an example of what you have set up in the Experience Cloud ID tag? Alternatively you can raise a support ticket and a Solutions Engineer can look into your issue for you.

Hi @jacopoOrlando , I suggest reading this article: https://developer.mozilla.org/en-US/docs/Web/API/EventTarget/addEventListener It explains the process and provides examples of how to implement event listeners using vanilla javascript (aka no libraries). You can then add this to your profile using a Javascript Code extension. Hope that helps

Hello - have you reviewed this document on debugging Tealium?https://docs.tealium.com/platforms/javascript/debugging/it's a great place to start when debugging this kind of setup.

@billysballo Your problem is that product_category is not present in the data layer on the order confirmation page, only product_id.  Presumably, both product_id and product_category are present on the PLP and PDP pages, as well as the add to cart event? In that case, one approach is to "remember" the most recent product_id and product_category and then use this "remembered" value when incrementing the Tally on the confirmation page event, if the product_id there matches the most recently "remembered" product_id. You could either do this "remembering" client-side (using for example a Persist Data Value extension) or in AudienceStream (using for example a pair of visit String attributes) @aaqib Your solution works because you are able to directly work out the product_category based on the product_id, which I think is different to @billysballo 's problem.  To answer a question you had about extracting values from the tally, there is an enrichment available on Number that pulls out the value of a particular key in a Tally and stores it in the number.  You may find the following diagram useful - https://community.tealiumiq.com/t5/Universal-Data-Hub/AudienceStream-Visit-and-Visitor-Attributes-and-Enrichments/ta-p/23244

Hi iMetrics, Does the tag template support link events? You can view the following guide to check: https://community.tealiumiq.com/t5/iQ-Tag-Management/How-to-Check-if-a-Tag-will-Fire-on-View-or-Link-Calls/ta-p/5649

Hello @vijay_yadav  I've had a look at the template, ran through a quick example and I can see the following potential issues.   The "hotel" event is not in the mapping tool box - are you able to confirm if you are calling this event? If not, the matching event will not fire.If you are not firing this, you can create a "custom" mapping in the usual format for triggering events. i.e event_name > trigger : hotel hct_cid does not appear to be sent when the event is tracked - this requires a template update to resolve. bat.js - The vendors JS script loaded on the page, appears to be looking for the values you have updated the template to,  hct_checkin_date instead of hct_cid hct_checkout_date instead of hct_cod   I'm not sure if this was always a problem with our template, or if the vendor has recently changed the values they are expecting to recieve. Either way, I'll report these issues and request for the template to be corrected / updated. Thanks for letting us know about this issue.   Kind regards,

Hi @sujay_das  You could add an extension scoped to the tag whcih sets a "do not fire" cookie.  Then add a load rule which stops the tag firing if that cookie is present.  You'd need to be a bit clever about the expiration of the cookie (or maybe have an extension that fires on every other page that removes it if it is present). You could maybe use a window scoped JS object instead of a cookie, although you say the page is reloaded, so I'd guess that would mean the window object would get refreshed too. HTH Ben