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Community Manager
Posts: 293
Registered: ‎09-01-2015

About the System Status page

[ Edited ]

The Tealium Status Page provides up to the minute information on service availability. From the status page you can:

  • See system status across all Tealium services.
  • Subscribe to status updates via email, webhook, or RSS feed.
  • See the status history.

In this article:

Table of Contents Placeholder

Status Overview

The Tealium Status page is available here:

https://status.tealium.com

The Status page is organized into service areas of the Tealium product. Each service area has components that are tracked individually. For example, the "Tealium iQ - User Interface" is a service area comprising the following components: Login and Access, Publish, and User Management. If one of these components has an issue its status will change, as will its service area.

When issues arise the status page will update automatically as our team acknowledges, investigates, identifies, and resolves the issue.

Subscribe to Updates

You can subscribe to status updates using one of the following methods:

  • Email
  • Webhook
  • RSS Feed

To subscribe click Subscribe at the top of the page. From there follow instructions for your chosen method of subscription:

Subscribe by Email

To subscribe to email notifications, click Email at the top of the subscription window. Enter your email address and click Subscribe. A confirmation email will be sent to your address where you must click a link to confirm your subscriptions.

The confirmation email link expires in 15 minutes.

When you confirm your subscription you can select which components to be notified about.

Tealium_Status-subscribe.jpg

Manage Email Subscriptions

Tealium_Status-manage-subscription.jpg

After your subscribe to the email notifications you can manage your subscription to either unsubscribe or change which components to get notified about.

To manage your email subscription:

  1. Click Subscribe at the top of the page.
  2. Click Email.
  3. Click Manage Existing Subscription link at the bottom.
  4. Enter your email address and click Manage Subscription. You will receive an email with a link to manage your subscription.
  5. Click the link in the email.

From this page you can update your subscription by checking the components you want to be notified about and clicking Save Subscription. Or you can unsubscribe by clicking Unsubscribe near the bottom of the page.

 

 

Subscribe by Webhook

Status updates can be sent to a webhook. Each status update will POST a JSON payload to the URL specified in the webhook.

To subscribe by webhook click Webhook at the top of the subscribtion window. Enter the URL where your system can received JSON payloads via POST and enter your email address so you can manage your subscription later.  A confirmation email will be sent to your address where you must click a link to confirm your subscription.

Tealium_Status-webhook.jpg 

Subscribe by RSS

Status updates can consumed via an RSS feed. To subscribe by RSS click RSS at the top of the subscribtion window then click RSS Feed to view the RSS URL. This URL can be used in your favorite RSS reader or application that knows how to consume an RSS feed.

Status History

The history of incidents can be found on the status history page. To see the status history, click History at the bottom of the page. From the history, return to the live status page by clicking Back to current status at the top of the page or Status at the bottom of the page. The status of past issues are only available for 24 hours.

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