02-28-2017 01:45 PM - edited 02-28-2017 04:11 PM
This morning Tealium's services were affected by the AWS S3 Outage.
|Summary:||AWS S3 Outage - TMS and UDH Service Disruption, February 28th, 2017|
|Description:||Like many Internet based service providers, the ongoing AWS S3 outage is causing reverberating effects across the internet. Because several Tealium products and services are dependent on AWS S3, our customers may experience intermittent issues while using some Tealium services. Additionally, connectors targeting vendors who are dependent on S3 may also be impacted.|
|Affected Services:||Data Layer Enrichment Upload API, EventStore, EventDB, AudienceDB, AudienceStore|
|Time Reported:||9:45am PST, February 28th, 2017|
|Time Resolved:||3:10pm PST, February 28th, 2017|
10:22am PST: AWS Reports they’ve identified an issue with it’s Simple Storage Service and are working to restore service
10:33am PST: AWS Reports troubleshooting efforts are ongoing and to continue to expect high error rates
11:35am PST: AWS Reports they have discovered root cause and working on remediating the issue to restore service
2:11pm PST: The latest update from AWS on the S3 outage is as follows:
Tealium Engineers continue to monitor AWS S3 status for full service restoration. Once S3 services are fully restored, Engineers will start verify proper functionality of Tealium services.
Tealium Engineers have verified all Tealium services are fully operational.
There will be no further updates on this incident.
|Note:||As a result of AWS' S3 outage today, EventStore, EventDB, AudienceStore and AudienceDB suffered data loss during the impact window, between ~10am-2:30pm PST.|