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Visitor
Posts: 2
Registered: ‎11-05-2015

Is there a way to change the timeout value for the webhooks interface for UDH?

I am getting timeout errors on the webhook interface from AudienceStream, it seems to be set to 5000ms, is there a way to change this setting?

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Tealium Employee
Posts: 766
Registered: ‎09-01-2015

Re: Is there a way to change the timeout value for the webhooks interface for UDH?

@yehohanan

That limit is there to protect ourselves from hanging connections. In our opinion, 5 seconds is plenty of time for the UDH to make a request out to an endpoint, but more importantly for that endpoint to accept the request and respond.

To me, this is more of an issue with the endpoint. Either it's down, or it's not processing the incoming requests fast enough that it is lagging. May I ask what endpoint is being used? 

Cheers,
- Dan

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Visitor
Posts: 2
Registered: ‎11-05-2015

Re: Is there a way to change the timeout value for the webhooks interface for UDH?

Hi Dan, 

This endpoint is used to receive updates from the AudienceStream profile, we get a snapshot of the user profile at the end of the session, so, sometimes the amount of transactions that we get are very high, so wanted to see if there is a way to enable retries or increase the timeout.

Thanks,

  Juan.

 

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Tealium Employee
Posts: 766
Registered: ‎09-01-2015

Re: Is there a way to change the timeout value for the webhooks interface for UDH?

@yehohanan

Unforunately not. I'd suggesting submitting this idea at https://community.tealiumiq.com/t5/Product-Ideas/idb-p/product-ideas so it can be reviewed.

Cheers,
-Dan

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Tealium Employee
Posts: 115
Registered: ‎09-01-2015

Re: Is there a way to change the timeout value for the webhooks interface for UDH?

@yehohanan What is the current logic for triggering the webhook?  Is it simply every visitor at the end of every visit?  Would it make sense in your case to only send the webhook if at least one of the data variables you are sending has changed in the current visit?

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