This article describes how to set up the Bold360 (formerly BoldChat) tag in your Tealium iQ Tag Management account.

For more information, see www.bold360.com.

In this article:

Table of Contents Placeholder

Tag Tips

  • Configuration values are found by going to Bold360 and clicking Setup > HTML > Generate Visitor Monitor HTML.
  • The Conversion Tracking event is sent automatically when there is an Order ID (_corder from the E-Commerce extension.
  • Mapping a value to Conversion Ref also triggers Conversion Tracking.
  • Use the mapping toolbox to send additional visitor information.

Tag Configuration

First, go to Tealium's tag marketplace and add the Bold360 (formerly BoldChat) tag (Learn more about how to add a tag).

After adding the tag, configure the following settings:

  • Account ID
  • Website ID
    • Optional
    • Only add if specified in Visitor Monitor HTML
  • Invitation Definition ID
    • Leave blank for no proactive Invitation or set dynamic invitation ids using mapping.
  • Conversion Code ID
    • Conversion Code ID is found in Conversion Tracking HTML.
    • This value only sent for a conversion event.
  • Floating Chat Button Definition ID

Data Mappings

Mapping is the process of sending data from a data layer variable to the corresponding destination variable of the vendor tag. For instructions on how to map a variable to a tag destination, see Data Mappings.

The available categories are:

Standard

Variable Description
AccountID
  • Account ID
WebsiteDefID
  • Website Definition ID
InvitationDefID
  • Proactive Invitation Definition ID
FloatingChatButtonDefID
  • Floating Chat Button Definition ID
VisitName
  • Visitor Name
VisitPhone
  • Visitor Phone
VisitEmail
  • Visitor Email
VisitRef
  • Visitor ID
VisitInfo
  • Visitor Info
CustomUrl
  • Custom URL
WindowParameters
  • Window Parameters
ConversionCodeID
  • Conversion Code ID
ConversionRef
  • Conversion ID or Order ID
 ConversionAmount
  • Conversion Amount
 ConversionInfo
  • Conversion Info
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