Bold360 (formerly BoldChat) Tag Setup Guide

[#1]

This article describes how to set up the Bold360 (formerly BoldChat) tag in your Tealium iQ Tag Management account.

For more information, see www.bold360.com.

In this article:

Table of Contents Placeholder

Tag Tips

• Configuration values are found by going to Bold360 and clicking Setup > HTML > Generate Visitor Monitor HTML.
• The Conversion Tracking event is sent automatically when there is an Order ID (_corder from the E-Commerce extension.
• Mapping a value to Conversion Ref also triggers Conversion Tracking.
• Use the mapping toolbox to send additional visitor information.

Tag Configuration

First, go to Tealium's tag marketplace and add the Bold360 (formerly BoldChat) tag (Learn more about how to add a tag).

After adding the tag, configure the following settings:

• Account ID
• Website ID
  • Optional
  • Only add if specified in Visitor Monitor HTML
• Invitation Definition ID
  • Leave blank for no proactive Invitation or set dynamic invitation ids using mapping.
• Conversion Code ID
  • Conversion Code ID is found in Conversion Tracking HTML.
  • This value only sent for a conversion event.
• Floating Chat Button Definition ID

Data Mappings

Mapping is the process of sending data from a data layer variable to the corresponding destination variable of the vendor tag. For instructions on how to map a variable to a tag destination, see Data Mappings.

The available categories are:

Standard

Variable	Description
AccountID	Account ID
WebsiteDefID	Website Definition ID
InvitationDefID	Proactive Invitation Definition ID
FloatingChatButtonDefID	Floating Chat Button Definition ID
VisitName	Visitor Name
VisitPhone	Visitor Phone
VisitEmail	Visitor Email
VisitRef	Visitor ID
VisitInfo	Visitor Info
CustomUrl	Custom URL
WindowParameters	Window Parameters
ConversionCodeID	Conversion Code ID
ConversionRef	Conversion ID or Order ID
ConversionAmount	Conversion Amount
ConversionInfo	Conversion Info