This article describes how to set up the LivePerson LiveEngage 2.0 tag in your Tealium iQ Tag Management account.
Deliver a personalized user experience throughout your customer’s life cycle by proactively engaging visitors with real time solutions for chat, voice and content, plus a full range of open APIs.
In this article:
Tag Tips
Use mapping to override the standard configurations values dynamically.
- Uses the following E-Commerce variables
- _corder
- _ctotal
- _ccustid
- _cprodname
- _ccat
- _csku
- _cquan
- _cprice
- Market Source - Channel
- 0-Direct
- 1-Search
- 2-Social
- 3-Email
- 4-Referral
- 5-Paid Search
- 6-Display
- Service - Status
- 0-Complete
- 1-In Progress
- 2-Approved
- 3-cancelled
- 4-Not Approved
- 5-Reviewed
- 6-Missing Details
- 7-Closed
- 8-Removed
- 9-Assigned
Tag Configuration
First, go to the tag marketplace and add the LivePerson LiveEngage 2.0 tag (Learn more about how to add a tag).
After adding the tag, configure the following settings:
- Site ID: The site value (i.e. 23954343)
- Section: Comma separated list of section values
- Allow Mappings: True - Allow Site ID to be mapped, library loaded on send
False - Library is loaded on tag load
- Merge E-Commerce: True - Use E-Comm extension for basis of all mappings
False - Does not use the E-Comm Extension as the data base
Data Mappings
Mapping is the process of sending data from a data layer variable to the corresponding destination variable of the vendor tag. For instructions on how to map a variable to a tag destination, see data mappings.
The available categories are:
Standard
Variable |
Description |
Site ID |
(site) |
Event Type |
(type) |
Section (section) |
[Array/CSV] |
Taglets |
(taglets) |
Page URL |
(page_url) (Overrides dom.url) |
Events
Variable |
Description |
Cart (cart) |
cart |
Purchase (purchase) |
purchase |
Product View (prodView) |
prodView |
Customer Info (ctmrinfo) |
ctmrinfo |
Marketing Source (mrktinfo) |
mrktinfo |
Personal (personal) |
personal |
Lead (lead) |
lead |
Service (service) |
service |
Search (searchInfo) |
searchInfo |
Error (error) |
error |
E-Commerce
Variable |
Description |
Order ID |
(order_id) (Overrides _corder) |
Order Total |
(order_total) (Overrides _ctotal) |
List of Names (product_name) (Overrides _cprodname) |
[Array] |
List of SKUs (product_sku) (Overrides _csku) |
[Array] |
List of Categories (product_category) (Overrides _ccat) |
[Array] |
List of Quantities (product_quantity) (Overrides _cquan) |
[Array] |
List of Prices (product_unit_price) (Overrides _cprice) |
[Array] |
Cart E-Commerce
Variable |
Description |
Order Total |
(cart.order_total) (Overrides _ctotal) |
List of Names (cart.product_name) (Overrides _cprodname) |
[Array] |
List of SKUs (cart.product_sku) (Overrides _csku) |
[Array] |
List of Categories (cart.product_category) (Overrides _ccat) |
[Array] |
List of Quantities (cart.product_quantity) (Overrides _cquan) |
[Array] |
List of Prices (cart.product_unit_price) (Overrides _cprice) |
[Array] |
Purchase E-Commerce
Variable |
Description |
Order ID |
(purchase.order_id) (Overrides _corder) |
Order Total |
(purchase.order_total) (Overrides _ctotal) |
List of Names (purchase.product_name) (Overrides _cprodname) |
[Array] |
List of SKUs (purchase.product_sku) (Overrides _csku) |
[Array] |
List of Categories (purchase.product_category) (Overrides _ccat) |
[Array] |
List of Quantities (purchase.product_quantity) (Overrides _cquan) |
[Array] |
List of Prices (purchase.product_unit_price) (Overrides _cprice) |
[Array] |
Prod View E-Commerce
Variable |
Description |
List of Names (prodView.product_name) (Overrides _cprodname) |
[Array] |
List of SKUs (prodView.product_sku) (Overrides _csku) |
[Array] |
List of Categories (prodView.product_category) (Overrides _ccat) |
[Array] |
List of Prices (prodView.product_unit_price) (Overrides _cprice) |
[Array] |
Customer Info
Variable |
Description |
Customer ID |
(customer_id) (Overrides _ccustid) |
Customer Lifecycle Status |
(vi.cstatus) |
Customer Type |
(vi.ctype) |
Financial Balance (vi.balance) |
[Float] |
Social ID |
(vi.socialId) |
Unique Device Or Phone Identifier |
(vi.imei) |
Username |
(vi.userName) |
Company Size (vi.companySize) |
[Integer] |
Company Name |
(vi.accountName) |
Role/Title |
(vi.role) |
Last Payment Date - Day (vi.lpd_day) |
[Integer] |
Last Payment Date - Month (vi.lpd_month) |
[Integer] |
Last Payment Date - Year (vi.lpd_year) |
[Integer] |
Registration Date - Day (vi.rd_day) |
[Integer] |
Registration Date - Month (vi.rd_month) |
[Integer] |
Registration Date - Year (vi.rd_year) |
[Integer] |
Marketing Source
Variable |
Description |
Channel |
(ms.channel) |
Affiliate |
(ms.affiliate) |
Campaign ID |
(ms.campaignId) |
Personal Info
Variable |
Description |
First Name |
(per.firstname) |
last Name |
(per.lastname) |
Age |
(per.age) |
Year of Birth |
(per.year) |
Month of Birth |
(per.month) |
Day of Birth |
(per.day) |
Email Address |
(per.email) |
Phone Number |
(per.phone) |
Gender |
(per.gender) |
Company |
(per.company) |
Language |
(per.language) |
Lead
Variable |
Description |
Topic |
(lead.topic) |
Value |
(lead.value) |
Lead ID |
(lead.id) |
Service
Variable |
Description |
Topic |
(serv.topic) |
Status |
(serv.status) |
Category |
(serv.category) |
Service ID |
(serv.id) |
Search
Variable |
Description |
Search Keywords |
(search.keywords) |
Error
Variable |
Description |
Message |
(err.msg) |
Code |
(err.code) |