This article describes how active concurrent users are managed in the Customer Data Hub product.
In this article:
Customer Data Hub offers basic concurrent user support for users that are logged into Customer Data Hub at the same time. The options available to you are dependent on whether you have unsaved changes of your own. To begin, all active users should be working on the latest published version of a profile. Users are informed when changes are introduced by other active members, regardless of whether or not the change has been saved and published.
When you log in to Customer Data Hub, the product component that you are working in is highlighted in blue in the left navigation bar. If another user is also logged into Customer Data Hub and active, that user's profile initials display as a circle with a unique background color at the top of the screen. The same unique color is used to highlight which area of the product the other user is currently working in, as shown in the following example.
If another active user has started a change, whether or not they have saved and published the change, a message displays to let you know that a change that has not been saved and published is in progress. Click Got it to acknowledge the message.
Before you save, contact the user displayed to ensure that your changes do not overwrite each other.
When another active user saves and publishes an update, a message displays to inform you that your profile is now out of date. The message contains the email of the user that made the change and the version name. Select one of the following options:
For information about concurrent users in TiQ, see Concurrent Users (TiQ).