Understanding the Usage Report

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This article describes usage report types and how to view and use the resulting data.

In this article:

• How it Works
• Viewing the Usage Report
• Viewing Reports for a Profile
• Interpreting Reports
• Report Types
• Billing Estimation
• FAQ
• Why can't I see today's data in my reports?
• Why can't I choose a date prior to April 1, 2016?

How it Works

The usage report provides reporting for the two (2) key metrics of your account: events and visitors. This data allows you to analyze how your visitor and event metrics are utilized by various Tealium services in your account and how the usage has varied over time. The usage report also helps estimate costs for data usage so that you can make informed decisions about your implementation.

Viewing the Usage Report

Go to Data Supply Chain > Usage Reports for an account-level view specific to the profile you are logged in as. The default dashboard view varies depending on which profile you are logged into.

Viewing Reports for a Profile

Use the following steps to view a usage report for a profile:

1. Select the profile name to view from the Profiles drop-down list.
   
   The drop-down list will only display profiles that you have access to. If you need access to another profile, contact your account administrator.
2. Go to Data Supply Chain > Usage Reports.
3. Click the All Usage Reports drop-down list and choose a report type.
   
4. Click on the calendar fields and select the to and from dates on the calendar to set a date range.
   The default date range is set between January 1st of the current year and the current date. To change the default, contact your account administrator.
5. Click Get Report.
   The requested reports display.

Interpreting Reports

Reports are displayed as line graphs. The date range is plotted on the horizontal axis and the metric, such as the number of events and visitors, is plotted along the vertical axis and marked by dots. Clicking on a dot displays the aggregate metric values and the day on which it was aggregated.

You may view reports as part of the All Usage Report or select individual report types from the drop-down list.

Report Types

The following lists describe the available report types.

• All Usage Reports
  Displays all reports sequentially in the reports dashboard. This is the default view.
• Data Collection Reports
  Data Collection reports correspond to real-time and offline events flowing into your Customer Data Hub profile and return the following reports:
  • Total Inbound Events
    The sum total of real-time and file import events. Data usage cost for EventStream is calculated based on the Total Inbound Events report.
  • Total Real-time Events
    The number of events that are captured by the Tealium Collect tag from your website or mobile app in the date range specified. Learn more about Live Events and Feeds.
  • Total File Import Events
    The number of file import rows or lines imported into AudienceStream. 
  • Total AudienceStream Filtered Events
    The number of filtered live events received by AudienceStream. Data usage cost for AudienceStream is calculated based on the Total AudienceStream Filtered Events report.
• Connector Reports
  Correspond to event usage by connectors and return the following reports:
  • Total Connector Calls
    Sum total of server requests made for triggering EventStream and AudienceStream connector actions.
  • Connector Calls - EventStream
    Number of server requests made by EventStream connector actions.  The number of connector calls contracted with EventStream is based on this report.
  • Connector Calls - AudienceStream
    Number of server requests made by AudienceStream connector actions.
• Data Layer Enrichment Reports
  Data Layer Enrichment reports correspond to the AudienceStream Data Layer Enrichment service. This report returns the number of times the Tealium Collect tag made requests (calls) to the AudienceStream data layer for fetching the latest visitor profile.
• DataAccess Reports
  Data Access reports correspond to events and audiences exported through the DataAccess service and return the following reports:
  • Total DataAccess Records Inserted
    The sum total of events and visitors exported using DataAccess.
  • Total EventDB Events Inserted
    The number of events exported to the Amazon Redshift database assigned to your account/profile.
  • Total EventStore Events Inserted
    The number of events exported to the Amazon S3 folder assigned to your account/profile.
  • Total AudienceDB Visitors Inserted
    The number of visitors exported to the Amazon Redshift database assigned to your account/profile.
  • Total AudienceStore visitors Inserted
    The number of visitors exported to the Amazon S3 folder assigned to your account/profile.

Billing Estimation

Usage costs for EventStream, EventDB, and EventStore products, as well as customers with EDF and CDH bundles are calculated based on the Total Inbound Events report, which includes the total volume of events flowing into your account.

Usage costs for AudienceStream, AudienceDB, AudienceStore and Predict products are calculated based on the AudienceStream Filtered Events report.

Every event, at its point of entry into the Tealium Customer Data Hub, counts towards the total volume and is charged equally.

The usage report does not provide billing or pricing information. Your final usage cost is determined not just by your event volume, but also by your contract terms and implementation setup. Contact your account manager for all billing and pricing inquiries.

FAQ

Why can't I see today's data in my reports?

Usage reports can take up to 48 hours to completely process and display the data flowing through Customer Data Hub. If your date range only spans the last 24-48 hours, you may not see data populated in the reports. As a best practice, choose an end date that is at least 48 hours back from the current date.

Why can't I choose a date prior to April 1, 2016?

The usage reports provide data for up to one year from the time of their release. This method provides most accounts with the data they need to evaluate their annual billing cycle.