Understanding the Usage Report

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This article describes Usage Report types and how to view and use the resulting data.

In this article:

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How it Works

The Usage Report provides reporting for the two (2) key metrics of your account: events and visitors. This data allows you to analyze how your visitor and event metrics are utilized by various Tealium services in your account and how the usage has varied over time. The Usage Report also helps estimate costs for data usage so that you can make informed decisions about your implementation.

Viewing the Usage Report

In the sidebar, click Data Supply Chain > Usage Reports for an account-level view specific to the profile you are logged in as. The default dashboard view varies depending on which profile you are logged into.

Viewing Usage Reports for a Profile

Use the following steps to view a usage report for a profile:

1. Select the profile name to view from the Profiles drop-down list.
   
   The drop-down list will only display profiles that you have access to. If you need access to another profile, contact your account administrator.
2. In the sidebar, go to Data Supply Chain > Usage Reports.
3. Click the All Usage Reports drop-down list and choose a report type.
   
4. Click on the calendar fields and select the to and from dates on the calendar to set a date range.
   The default date range is set between January 1st of the current year and the current date. To change the default, contact your account administrator.
5. Click Get Report.
   The requested reports display.

Interpreting Reports

Reports are displayed as line graphs. The date range is plotted on the horizontal axis and the metric, such as the number of events and visitors, is plotted along the vertical axis and marked by dots. Clicking on a dot displays the aggregate metric values and the day on which it was aggregated.

You may view reports as part of the All Usage Report or select individual report types from the drop-down list.

Report Types

The following lists describe the available report types.

• All Usage Reports
  Displays all reports sequentially in the reports dashboard. This is the default view.
• Data Collection Reports
  Data Collection reports correspond to real-time and offline events flowing into your Customer Data Hub profile and  return the following reports:
  • Total Inbound Events
    The sum total of real-time and Omnichannel events. Data usage costs are calculated based on the Total Inbound Events report.
  • Total Real-time Events
    The number of events that are captured by the Tealium Collect tag from your website or application in the date range specified. Also referred to as Streams.
  • Total Omnichannel Events
    The number of Omnichannel rows or lines imported into AudienceStream.
  • Total AudienceStream Filtered Events
    The number of filtered live events, also known as AudienceStream, received in the account/profile.
• Connector Reports
  Correspond to event usage by connectors and return the following reports:
  • Total Connector Calls
    Sum total of server requests made for triggering EventStream and AudienceStream actions.
  • Connector Calls - EventStream
    Number of server requests made for triggering actions on events only, such as Cloud Delivery service.
  • Connector Calls - AudienceStream
    Number of server requests made for triggering actions on audiences only, such as audience-based connectors.
• Data Layer Enrichment Reports
  Data Layer Enrichment reports correspond to the AudienceStream Data Layer Enrichment service. This report returns the number of times the Tealium Collect tag made requests (calls) to the AudienceStream data layer for fetching the latest visitor profile.
• DataAccess Reports
  Data Access reports correspond to events and audiences exported through the DataAccess service and return the following reports:
  • Total DataAccess Records Inserted
    The sum total of events and visitors exported using DataAccess.
  • Total EventDB Events Inserted
    The number of events exported to the Amazon Redshift database assigned to your account/profile.
  • Total EventStore Events Inserted
    The number of events exported to the Amazon S3 folder assigned to your account/profile.
  • Total AudienceDB Visitors Inserted
    The number of visitors exported to the Amazon Redshift database assigned to your account/profile.
  • Total AudienceStore visitors Inserted
    The number of visitors exported to the Amazon S3 folder assigned to your account/profile.

Billing Estimation

Usage costs are calculated based on the Total Inbound Events report, which includes the total volume of events flowing into your account. Every event, at its point of entry into Customer Data Hub, counts towards the total volume and is charged equally.

The usage report does not provide billing or pricing information. Your final usage cost is determined not just by your event volume, but also by your contract terms and implementation setup. Contact your account manager for all billing and pricing inquires.

FAQ

Why can't I see today's data in my reports?

Usage reports can take up to 48 hours to completely process and display the data flowing through Customer Data Hub. If your date range only spans the last 24-48 hours, you may not see data populated in the reports. As a best practice, choose an end date that is at least 48 hours back from the current date.

Why can't I choose a date prior to April 1, 2016?

The usage reports provide data for up to one year from the time of their release. This method provides most accounts with the data they need to evaluate their annual billing cycle.