How to track Hybrid app visitors in SiteCatalyst with Tealium SDK

[tomas_balciunas]

The native app at some point is calling a mobile browser as a wrapper. However, the mobile wrapper creates a new session and assigns a new visitor ID. With Adobe SDK the app is able to get the visitor ID and pass it to the wrapper in the query string parameter. How can we do it with Tealium SDK? Is it possible in Tealium to get the SiteCatalyst visitor ID from the cookie and then pass it back to the app? Is there other way to track it? The app (ios and andoird) and the website both are tracked with Telaium in separate profiles.

[patrick_mcwilli · Accepted solution]

Our library supplies a UUID as a datasource. If that is mapped as the visitor ID in the tag then the UUID can be passed to the webView as a queryString parameter as well and then both the native and the webView will be using the same UUID. Our library has methods that allow for the retrieval of the UUID so it can be passed to the webView.

[tomas_balciunas]

Thanks. To clarify - we should use UUID in SiteCatalyst tag which will be mapped to s.visitorID and also the app should retrieve the UUID and pass it as a query string parameter.

[patrick_mcwilli]

correct.

[tomas_balciunas]

Patrick, is UUID always contains the same number of caracters? How much is it? In some UUID examples I saw it is 36 characters long. Is that correct?

[amit_ranjan]

I have a scenario, where we have first utag loading on a hybrid app page and then user may click a link on the page which takes our out of app to a browser. How can we generate and pass the UUID to be same on hybrid app and browser app. Just as additional information, Tealium implementation do not have ability to decide on the query param for page redirect.