Mobile apps - Adding a tag

[jean_marc_bolfi]

Hi

Perhaps a silly question but it' s getting quite urgent now: I have added a new tag to my Mobile Apps profile (Universal Analytics to be precise) but i am not seeing any traffic coming in from there. At the same time I have deactivated an other tag but this still generates traffic.

Is it perhaps not as easy as to activate / deactivate for mobile apps? Is there anything else needed so that the new tag configuration will take effect.

Thanks in advance for your input.
Jean-Marc

[craig_rouse · Accepted solution]

Hi Jean-Marc,

It is just as easy to activate/deactivate tags for mobile apps. It may under some circumstances take slightly longer for the cache to clear, but if you kill the app and relaunch it on the device, this should cause the device to download the latest utag.js files again.

If you're still having trouble, please send an email to support-emea@tealium.com, if possible with a copy of the app, and we'll investigate further for you.

Thanks,

Craig.

[jean_marc_bolfi]

Cool! Thanks for your quick reply.
Will get in touch with Support then.