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03-15-2016 01:58 AM - edited 03-15-2016 02:28 AM
We have migrated to version 5.0.1, we have seen that before (version 4.1.11) the VIEW and LINKS events sent to the parameter "EVENT_NAME".
Now "VIEW" event sent to "SCREEN_TITLE" and "LINK" event sent to "LINK_ID".
You know the reason for this change? and if there any solution?
I may be wrong.
03-15-2016 10:59 AM - last edited on 03-15-2016 11:06 AM by kathleen_jo
Hello @ivanmoya. View events were alwasy sent to screen_title and links to link_id. Event_name was originally added as a central convenience data source. It being redundant however, we have removed it from 5.x. An extension could be added in TIQ to route both those values into the one event_name if desired.
03-16-2016 01:23 AM - edited 03-17-2016 02:31 AM
I'm trying removing EVENT_NAME, but I see 1 and 2 HIT to XITI does not work, only works from 3 HIT forward.
The first two events are not sent to XITI HIT, the following events I think they are working properly
In the following example have 3 HITS: 1. Splash, 2. Home. and 3. Menu. The problem we have detected is that the first 2 events do not generate the HIT to XITI, in the following example only see the HIT to XITI generated for the event Menu.
Maybe the problem solved with version: 5.0.2 ? I test now with version 5.0.2 and not work.
03-17-2016 08:54 AM - last edited on 03-17-2016 12:07 PM by kathleen_jo
03-18-2016 02:20 AM - last edited on 03-25-2016 09:46 AM by kathleen_jo
Hi @jason_koo. The code is the same for all tags, and for example the Tag "Home" works properly after those first 2 tags that do not work.
I do not understand, it seems a problem in the configuration profile Tealium or APP code.
I'm talking to support, I hope something happens to them. We put back to version 4.1.11 that if it worked.
I would like to know what is the reason for the jump uconnect.tealiumiq.com HIT. According the photo, only the first 2 firts Tags only HITS datacloud.tealiumiq.com chips, but not the uconnect.tealiumiq.com
According to the photo, the first 2 HITS only see the datacloud.tealiumiq.com, but not the uconnect.tealiumiq.com, but 3 HIT tag if you see the uconnect.tealiumiq.com.
03-25-2016 10:21 AM
Support through your Tealium account manager is the best option at this point, as they will have access to your account to verify everything in TIQ is set up as desired.
Version 5.x has the ability to send background collect calls to our audience stream system (Collect Dispatch Service) and/or via the Collect tag from TIQ (Tag Managment Dispatch Service). The desparity in calls you're seeing may be cause by a difference in configuration between these 2 options. Again, your account manager will be able to review your TIQ settings to check.
Additionally, I was unable to view the screengrabs you had posted earlier. Perhaps try a different image format?
03-25-2016 11:01 AM
03-31-2016 06:05 AM
Hi @kathleen_jo, thanks for answer.
We are talking with @simon_taylor, but we still have the problem.
@dburgess I do not know, could you contact us?
Next week we believe publish to Production enviroment, and we have a decision about this, implementing with v.4.1.11 or v.5.0.2.
03-31-2016 06:43 AM
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