iOS Mobile Tealium events not firing

[stefano75]

Hi all,

I'm doing some tests integrating the mobile Tealium library.

Using the sample app

UIKitCatalog+Tealium-Swift

and setting the correct profile/environment I don't see the call in AudienceStream

Instead using the sample app

UIKitCatalog+Tealium-ObjC

all it's working correctly and with AudienceStream I see the event firing.

Where is the error?

[craig_rouse]

Hi Stefano,

Just to confirm, are you using the latest version of the sample apps from GitHub (SDK version 5.0.2)?

Thanks,

Craig.

[stefano75]

Hi,
I'm testing the apps downloaded in

https://github.com/Tealium/tealium-ios

[craig_rouse]

Thanks, Stefano. I have just done this test, and it worked fine for me:

* Downloaded v5.0.2 from https://github.com/Tealium/tealium-ios
* Updated TealiumHelper.swift to point to my own account/profile
* Compiled and ran the app

Data appeared in the AudienceStream "Discover > Live Events" console within a few seconds.

Have you followed the same steps as above?

Thanks,

Craig.

[stefano75]

Thanks,
I have done the same steps.
I'll do other tests and I'll give you a feedback

[stefano75]

Hi,
I see this in the log file but no event in AudienceStream (I can't give you the real account in this post)

2016-04-04 09:14:58.336 Blank+Tealium-Swift[1128:28330] TEALIUM iOS 5.0.2: instance myaccount.mobile.dev: Log level: dev
2016-04-04 09:14:58.340 Blank+Tealium-Swift[1128:28330] TEALIUM iOS 5.0.2: instance myaccount.mobile.dev: Configuration:

=== TEALConfiguration ===
( Compile time options )
account - name:myaccount
account - profile:mobile
account - target environment:dev
instance id:myaccount.mobile.dev
override publish settings url:
override publish url:


2016-04-04 09:14:58.343 Blank+Tealium-Swift[1128:28330] TEALIUM iOS 5.0.2: instance myaccount.mobile.dev: Remote Publish Settings:

=== TEALPublishSettings ===
( Remote settings from default )
_is_enabled:1
battery_saver:1
dispatch_expiration:-1
enable_tag_management:0
event_batch_size:1
minutes_between_refresh:0
mps version:5
offline_dispatch_limit:100
url:https://tags.tiqcdn.com/utag/myaccount/mobile/dev/mobile.html?
wifi_only_sending:0


2016-04-04 09:14:58.347 Blank+Tealium-Swift[1128:28330] TEALIUM iOS 5.0.2: instance myaccount.mobile.dev: Library Enabled.
2016-04-04 09:14:58.378 Blank+Tealium-Swift[1128:28363] TEALIUM iOS 5.0.2: instance myaccount.mobile.dev: Persistent DataSources added: {
Launches = 1;
}
Current lifetime value for Launches is 1
2016-04-04 09:14:58.391 Blank+Tealium-Swift[1128:28363] TEALIUM iOS 5.0.2: instance myaccount.mobile.dev: Queued dispatch.
2016-04-04 09:14:58.394 Blank+Tealium-Swift[1128:28363] TEALIUM iOS 5.0.2: instance myaccount.mobile.dev: Dispatch:
Dispatch type: link
Dispatch service: (none yet assigned)
datasources payload: {
Launches = 1;
"app_name" = "Blank+Tealium-Swift";
"app_rdns" = "com.tealium.TealiumBlankApp";
"app_version" = "1.0";
"call_type" = link;
"connection_type" = wifi;
device = Simulator;
"device_architecture" = 32;
"device_battery_percent" = "-100";
"device_cputype" = "x86 ";
"device_ischarging" = false;
"device_language" = "en-US";
"device_orientation" = Portrait;
"device_os_version" = "9.3";
"device_resolution" = 640x1136;
"event_name" = "mobile_link";
"library_version" = "5.0.2";
"link_id" = Launch;
orientation = Portrait;
origin = mobile;
"os_version" = "9.3";
platform = iOS;
timestamp = "2016-04-04T07:14:58Z";
"timestamp_local" = "2016-04-04T09:14:58";
"timestamp_offset" = 2;
"timestamp_unix" = 1459754098;
uuid = "680D40CD-495B-44BE-9F19-B31F09E43021";
"visitor_id" = 680D40CD495B44BE9F19B31F09E43021;
}
timestamp unix: 1459754098.386061 error:
2016-04-04 09:14:58.420 Blank+Tealium-Swift[1128:28051] TEALIUM iOS 5.0.2: instance myaccount.mobile.dev: Network found
2016-04-04 09:14:58.470 Blank+Tealium-Swift[1128:28051] TEALIUM iOS 5.0.2: instance myaccount.mobile.dev: Network found
2016-04-04 09:14:59.970 Blank+Tealium-Swift[1128:28340] TEALIUM iOS 5.0.2: instance myaccount.mobile.dev: New Remote Publish Settings:

=== TEALPublishSettings ===
( Remote settings from remote )
_is_enabled:true
battery_saver:true
dispatch_expiration:-1
enable_collect:true
enable_s2s_legacy:false
enable_tag_management:true
event_batch_size:1
minutes_between_refresh:1
mps version:5
offline_dispatch_limit:100
override_log:
url:https://tags.tiqcdn.com/utag/myaccount/mobile/dev/mobile.html?
wifi_only_sending:false


2016-04-04 09:14:59.972 Blank+Tealium-Swift[1128:28340] TEALIUM iOS 5.0.2: instance myaccount.mobile.dev: Dispatch service enabled: Tag Management
2016-04-04 09:14:59.973 Blank+Tealium-Swift[1128:28340] TEALIUM iOS 5.0.2: instance myaccount.mobile.dev: Reserved Remote Commands enabled.
2016-04-04 09:14:59.975 Blank+Tealium-Swift[1128:28340] TEALIUM iOS 5.0.2: instance myaccount.mobile.dev: Remote Commands enabled.
2016-04-04 09:14:59.976 Blank+Tealium-Swift[1128:28340] TEALIUM iOS 5.0.2: instance myaccount.mobile.dev: Dispatch service enabled: Collect
2016-04-04 09:14:59.988 Blank+Tealium-Swift[1128:28340] TEALIUM iOS 5.0.2: instance myaccount.mobile.dev: No changes in current Remote Publish Settings from server.
2016-04-04 09:14:59.989 Blank+Tealium-Swift[1128:28340] TEALIUM iOS 5.0.2: instance myaccount.mobile.dev: Reserved Remote Commands enabled.
2016-04-04 09:14:59.990 Blank+Tealium-Swift[1128:28340] TEALIUM iOS 5.0.2: instance myaccount.mobile.dev: Remote Commands enabled.
2016-04-04 09:15:00.374 Blank+Tealium-Swift[1128:28330] TEALIUM iOS 5.0.2: instance myaccount.mobile.dev: Sent dispatch.
2016-04-04 09:15:00.375 Blank+Tealium-Swift[1128:28330] TEALIUM iOS 5.0.2: instance myaccount.mobile.dev: Dispatch:
Dispatch type: link
Dispatch service: Collect
datasources payload: {
Launches = 1;
"app_name" = "Blank+Tealium-Swift";
"app_rdns" = "com.tealium.TealiumBlankApp";
"app_version" = "1.0";
"call_type" = link;
"connection_type" = wifi;
device = Simulator;
"device_architecture" = 32;
"device_battery_percent" = "-100";
"device_cputype" = "x86 ";
"device_ischarging" = false;
"device_language" = "en-US";
"device_orientation" = Portrait;
"device_os_version" = "9.3";
"device_resolution" = 640x1136;
"event_name" = "mobile_link";
"library_version" = "5.0.2";
"link_id" = Launch;
orientation = Portrait;
origin = mobile;
"os_version" = "9.3";
platform = iOS;
timestamp = "2016-04-04T07:14:58Z";
"timestamp_local" = "2016-04-04T09:14:58";
"timestamp_offset" = 2;
"timestamp_unix" = 1459754098;
uuid = "680D40CD-495B-44BE-9F19-B31F09E43021";
"visitor_id" = 680D40CD495B44BE9F19B31F09E43021;
"was_queued" = false;
}
timestamp unix: 1459754098.386061 error:
2016-04-04 09:15:03.321 Blank+Tealium-Swift[1128:28363] TEALIUM iOS 5.0.2: instance myaccount.mobile.dev: Sent dispatch.
2016-04-04 09:15:03.321 Blank+Tealium-Swift[1128:28363] TEALIUM iOS 5.0.2: instance myaccount.mobile.dev: Dispatch:
Dispatch type: link
Dispatch service: Tag Management
datasources payload: {
Launches = 1;
"app_name" = "Blank+Tealium-Swift";
"app_rdns" = "com.tealium.TealiumBlankApp";
"app_version" = "1.0";
"call_type" = link;
"connection_type" = wifi;
device = Simulator;
"device_architecture" = 32;
"device_battery_percent" = "-100";
"device_cputype" = "x86 ";
"device_ischarging" = false;
"device_language" = "en-US";
"device_orientation" = Portrait;
"device_os_version" = "9.3";
"device_resolution" = 640x1136;
"event_name" = "mobile_link";
"library_version" = "5.0.2";
"link_id" = Launch;
orientation = Portrait;
origin = mobile;
"os_version" = "9.3";
platform = iOS;
timestamp = "2016-04-04T07:14:58Z";
"timestamp_local" = "2016-04-04T09:14:58";
"timestamp_offset" = 2;
"timestamp_unix" = 1459754098;
uuid = "680D40CD-495B-44BE-9F19-B31F09E43021";
"visitor_id" = 680D40CD495B44BE9F19B31F09E43021;
"was_queued" = false;
}
timestamp unix: 1459754098.386061 error:

[craig_rouse]

Hi @stefano75,

Please PM me with the account/profile, and I will take a look for you.

Thanks,

Craig.