stuck on "your profile is loading" page

[tealium23]

Hi,

I am not able to login to my account, tealiumiq site is getting stuck on "your profile is loading page", has anyone faced this issue and what is the solution to this issue?

Thanks in advance!

[namngo]

Hi @tealium23 

Thank you for reaching out. Hopefully, this issue has been resolved, but to answer your question, our Support Team has not had reports of clients unable to load their profiles.  I recommend submitting a Support ticket if this continues to occur.  Additionally, we have a Status website that can provide you more insight on sitewide issues:

https://status.tealium.com/

Please let me know if this helps.

Thank you

[tealium23]

No it is not resolved and I am still not able to login.  I have raised a support ticket already #88365 but have not recieved any reply apart from acknowledgement

FYI - I Have the trial account

Below is the screenshot

[namngo]

Hi @tealium23 

Thanks for the clarification.  Since this is a trial account, I recommend reaching out to the Account Manager or Tealium Rep that provided you with the credentials.  They will be the best means of support for this particular issue.

[vijay_yadav]

Hi @namngo

I had created this account by myself from the website, I am not sure whom are you referring to(Account Manager/Tealium Rep). Could you please help me here?

Thanks

[namngo]

Hi @vijay_yadav 

Glad to help.  When submitting a request for a demo, someone should have reached out to you via email to provide you with account info, however, since it has been about 3 months since you posted this issue your demo account may have expired.  I am unable to access your demo account and it's not recommended to post any account information within this forum, so I would suggest resubmitting a demo request here: https://tealium.com/cdh-demo-2/

There is a comments section where you can explain that your demo account didn't work and even reference the URL of this forum post.  Our team will happily set you up with another demo account.

Thank you.