No source in an Action

jmillan
New Member
jmillan

Hello,

 

I am setting up a connector. I have already created the following Audience:audience AS.png

 

But when I want to create my Connector and set the source, there is no matches found:

connector source.png

 

How is this possible?

 

Thank you in advance!

 

Javier Millán

9 REPLIES 9

No source in an Action

Tealium Employee

 Hello @jmillan,

 

The Source may not display if AudienceStream is not activated. Could I have you please contact your Account Manager to discuss activating AudienceStream?

 

Thank you,

Shelli

No source in an Action

jmillan
New Member
jmillan

Hello @swhite,

 

Thank you very much for you answer.

 

I am looking for "Settings" but I dont have this option:

 

no settings.png

 

Do I need to upgrade my user? Who could do this?

 

Thank you!

Javier Millán

No source in an Action

kathleen_jo
Employee Emeritus
kathleen_jo

Hello @jmillan. Your account manager, @luijilou, has been made aware of this thread and should be in contact with you shortly. Thank you.

Remember to give me a kudo if you like my post! Accepting my post as a solution is even better! Also remember that search is your friend.

No source in an Action

jmillan
New Member
jmillan
Thank you very much @kathleen_jo!

No source in an Action

kathleen_jo
Employee Emeritus
kathleen_jo

My pleasure @jmillan!

Remember to give me a kudo if you like my post! Accepting my post as a solution is even better! Also remember that search is your friend.

No source in an Action

ronanhayes
New Member
ronanhayes

I'm having the very same problem on a active UDH account.

 

Regards,


Ronan

 

No source in an Action

kathleen_jo
Employee Emeritus
kathleen_jo

Hello @ronanhayes. Thank you for bringing this issue to our attention. I have let your account managers @dburgess and @dominik_doughty know. They should be in contact with you shortly. 

Remember to give me a kudo if you like my post! Accepting my post as a solution is even better! Also remember that search is your friend.

No source in an Action

ronanhayes
New Member
ronanhayes
I haven't heard anything from either Account Manager yet. Why is it taking so long to resolve?

No source in an Action

kathleen_jo
Employee Emeritus
kathleen_jo

Hello @ronanhayes. My apologies for the inconvenience. Hopefully your account managers have reached out to you by now? Please let me know if not. Thank you. 

Remember to give me a kudo if you like my post! Accepting my post as a solution is even better! Also remember that search is your friend.