This article describes how to set up the Delighted connector in your Customer Data Hub account.

In this article:

Table of Contents Placeholder

Connector Actions

Action Name AudienceStream EventStream
Send Survey
Unsubscribe a User
Delete a User

Configure Settings

Go to the Connector Marketplace and add a new connector. Read the Connector Overview article for general instructions on how to add a connector.

After adding the connector, configure the following settings:

  • API Key: To use the Delighted API, you’ll need a private API key that is linked to your account. For more information, visit:

Action Settings - Parameters and Options

Click Next or go to the Actions tab. This is where you configure connector actions.

This section describes how to set up parameters and options for each action.

Action - Send Survey


Parameter Description
Phone Number
  • Phone number of the person (required if channel is sms).
  • The phone number format must be E.164 (for example, +17132746524).
  • The value should start with a + followed by the country code and then the number.
  • The value should contain only + and digits, no spaces or other punctuation.
  • Survey channel.
  • Specify sms and provide a phone_number to have the survey request sent via SMS.
  • Specify email, or leave out the option, to have the survey request sent via email.
  • Name of the person.
  • The amount of seconds to wait before sending the survey email.
  • The default is 0 (that is, it will send immediately).
  • This parameter will be ignored if you set send=false.
  • There is no maximum delay.
  • True or false.
  • Set to false if you do not want to send a survey email.
  • The default is true.
Last Sent At
  • An optional Unix timestamp to manually set the time a person was most recently sent a survey.
  • This value will be considered by the survey throttling system.
  • Formatting example (for a recent date): 1540321023.

Action - Unsubscribe a User


Parameter Description

Action - Delete a User


Parameter Description