Freshdesk Connector Setup Guide

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Intuitive, feature-rich, affordable customer support software. This article describes how to set up the Freshdesk Connector in your Customer Data Hub account.

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Requirements

Supported Actions

Action Name	AudienceStream	EventStream
Create a Contact	✓	✗
Update a Contact	✓	✗
Soft Delete a Contact	✓	✗
Permanently Delete a Contact	✓	✗

Configure Settings

Go to the Connector Marketplace and add a new Connector. Read the Connector Overview article for general instructions on how to add a Connector.

After adding the connector, configure the following settings:

• Account Domain: Provide your account's domain name. For example, enter "exampledomain" if your Freshdesk account API endpoint is: https://exampledomain.freshdesk.com/api/v2/.
  (Freshdesk API)
• Username: For authentication, use the same username and password that you use when you log in to Freshdesk.
• Password: For authentication, use the same username and password that you use when you log in to Freshdesk.

Action Settings - Parameters and Options

Click Next or go to the Actions tab. This is where you configure connector actions.

This section describes how to set up parameters and options for each action.

Action - Create a Contact

Parameters

Parameter	Description
Name	Name of the contact. For more information on this endpoint, visit: https://developers.freshdesk.com/api/#create_contact.
Email	Primary email address of the contact. To associate additional emails with this contact, use the other_emails attribute.
Phone	Telephone number of the contact.
Mobile	Mobile number of the contact.
Twitter ID	Twitter handle of the contact.
Unique External ID	External ID of the contact.
Other Emails	Additional emails associated with the contact. String or set of strings attribute.
Company ID	ID of the primary company to which this contact belongs.
View All Tickets	True or false. Set to true if the contact can see all the tickets that are associated with the company to which they belong.
Address	Address of the contact.
Custom Fields	Key-value pairs containing the name and value of the custom field. Only dates in the format YYYY-MM-DD are accepted as input for custom date fields.
Description	A small description of the contact.
Job Title	Job title of the contact.
Language	Language of the contact. Default language is "en." This can only be set if the Multiple Language feature is enabled (Garden plan and above).
Tags	Tags associated with this contact. Must be "set of strings" or "array of strings" attribute type. If only one item is needed here, it must first be formatted to one of those attribute types.
Time Zone	Time zone of the contact. Default value is the time zone of the domain. This can only be set if the Multiple Time Zone feature is enabled (Garden plan and above).

Action - Update a Contact

Parameters

Parameter	Description
Contact ID	The ID of the contact you wish to update. For more information on this endpoint, visit: https://developers.freshdesk.com/api/#update_contact.
Name	Name of the contact.
Email	Primary email address of the contact. To associate additional emails with this contact, use the other_emails attribute.
Phone	Telephone number of the contact.
Mobile	Mobile number of the contact.
Twitter ID	Twitter handle of the contact.
Unique External ID	External ID of the contact.
Other Emails	Additional emails associated with the contact. String or set of strings attribute.
Company ID	ID of the primary company to which this contact belongs.
View All Tickets	True or false. Set to true if the contact can see all the tickets that are associated with the company to which they belong.
Address	Address of the contact.
Custom Fields	Key-value pairs containing the name and value of the custom field. Only dates in the format YYYY-MM-DD are accepted as input for custom date fields.
Description	A small description of the contact.
Job Title	Job title of the contact.
Language	Language of the contact. Default language is "en." This can only be set if the Multiple Language feature is enabled (Garden plan and above).
Tags	Tags associated with this contact. Must be "set of strings" or "array of strings" attribute type. If only one item is needed here, it must first be formatted to one of those attribute types.
Time Zone	Time zone of the contact. Default value is the time zone of the domain. This can only be set if the Multiple Time Zone feature is enabled (Garden plan and above).

Action - Soft Delete a Contact

Parameters

Parameter	Description
Contact ID	The ID of the contact you wish to soft delete. For more information on this endpoint, visit: https://developers.freshdesk.com/api/#delete_contact.

Action - Permanently Delete a Contact

Parameters

Parameter	Description
Contact ID	ID of the contact you wish to permanently delete. This action requires that either the contact is already soft deleted OR the force parameter is set to true.
Force	True or false. Set as true to force hard delete of a contact that is not already soft deleted.