Retently Connector Setup Guide

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This article describes how to set up the Retently connector in your Customer Data Hub account.

In this article:

Table of Contents Placeholder

Connector Actions

Action Name	AudienceStream	EventStream
Create or Update Customer	✓	✗
Send Survey	✓	✗
Unsubscribe Customer	✓	✗
Delete Customer	✓	✗

Configure Settings

Go to the Connector Marketplace and add a new connector. Read the Connector Overview article for general instructions on how to add a connector.

After adding the connector, configure the following settings:

• API key: Your API key can be found in your Retently account under Settings.

Action Settings - Parameters and Options

Click Next or go to the Actions tab. This is where you configure connector actions.

This section describes how to set up parameters and options for each action.

Action - Create or Update Customer

Parameters

Parameter	Description
Email	Email address of the customer. For more information, see: https://www.retently.com/api/#api-create-or-update-customers-post
First Name	First name of the customer.
Last Name	Last name of the customer.
Company	Company name assigned to the customer.
Tag	A tag to be assigned to the customer.

Action - Send Survey

Parameters

Parameter	Description
Campaign	The campaign identifier. Must be a transactional campaign type. For more information, see: https://www.retently.com/api/#api-send-survey-post
Email	Email address of the customer. For more information, see: https://www.retently.com/api/#api-create-or-update-customers-post
First Name	First name of the customer.
Last Name	Last name of the customer.
Company	Company name assigned to the customer.
Tag	A tag to be assigned to the customer.

Action - Unsubscribe Customer

Parameters

Parameter	Description
Email	Email address to be unsubscribed. For more information, see: https://www.retently.com/api/#api-unsubscribe-customers-post
Message	Opt out message.

Action - Delete Customer

Parameters

Parameter	Description
Email	Email address of the customer to be deleted. For more information, see: https://www.retently.com/api/#api-delete-customers-delete