You may have noticed the Community Support and Feedback forum, but wondered how it's used. Today’s TLC Tip is a quick overview of that forum to help put a spotlight on an area that we think you'll find useful. We know that there are many channels you can use for feedback, so here are some guidelines for when to use this one.
When to Use Community Support and Feedback
Questions about how to use TLC
If you are having a hard time finding a resource within TLC, or need direction on where to get started, please start a thread and a community manager will help direct you on next steps.
Feedback on Product Design or Functionality
While we strive to keep the TLC in great shape, you may come across something that seems like a bug or a design flaw, and we are happy to collect that type of feedback here. Make sure to include the browser you are using and any relevant screenshots.
Discussions about Tealium Initiatives
Occasionally we will start a thread about a specific initiative that we want your opinion about. Topics could include anything from Digital Velocity sessions to the kinds of blog posts you want to see. Keep your eye out for fun discussions like this.
If you are unsure which discussion forum to post your question in, we invite you to post it in Community Support and Feedback. We keep a close eye on the activity here and will move your post if necessary, so it can get the right exposure and a better chance of being answered.
What To Do Next
We recommend that you subscribe to the Community Support and Feedback forum by clicking here, then clicking the Follow button. Now if you have any questions or feedback, let us know by posting your question in the Community Support and Feedback forum. We hope this TLC Tip will come in handy for you!
Hi! I'm Kristen. I'm a community professional with over two years' experience in managing technical communities. I love interacting with members, connecting users with the resources they are looking for, and continuing to improve the user experience in the TLC.