This TLC Tip provides a few tricks to help navigate the community's robust resources for a speedy answer. Simply searching or asking your question in the right spot can increase the likelihood of getting an answer, and fast! Here are three ways to help you find what you need quickly.
The TLC forums contain a long history of questions from fellow Tealium product users, so it's likely that a question (and answer) that matches your inquiry already exists. Prior to posting a new question, try entering a few keywords related to your issue into the search bar to see if anyone else has posted something similar. If there is a search result that fits your needs and also has a green checkmark next to it, that means your question has an accepted solution, as shown below.
If you try several times with variations of terms and still don’t come up with a result, it might be time to post your question in the forums. In the meantime, read our in-depth guide to searching the TLC for what you need: How to Search for Information in the Tealium Learning Center.
The Tealium Learning Center has several forums for asking questions. Choosing the best forum for your question is important . Here’s a quick guideline for the types of questions that belong in each forum.
Sometimes asking a question in the forums is not the quickest path to getting an answer. In this case, you might use one of the Tealium Learning Center’s other resources to get the information you need. Here are the common places our users visit to get the latest updates.
Hopefully this TLC Tip will help you navigate the community’s resources and get the answers you need faster. We encourage you to get a hold of us if you have any questions, and as always, you can leave a comment here or email firstname.lastname@example.org any additional comments and thoughts.