AudienceStream - DataLayer enrichment

[claudio_sermeng]

Hello, i'm having some problems with the data layer enrichment function of AudienceStream. It seems that i have configured the DataCloud Tag correctly (i have used the update frequency "frequent") and on every pages i see a call to the visitor-service.tealiumiq.com, but i do not get any information from this call. (the body of the response is always utag.ut.writeva({});) Do you know if i have to take any special action in order to enable this feature? Thank You, Claudio.

[roshan_gonsalko]

Hi Claudio, Don't worry - you've done nothing wrong! Enrichment needs to be enabled by engineering so if you get in touch with your Account Manager they can do this for you! Cheers, Roshan

[dan_george · Accepted solution]

Hi Claudio, I am boarding a plane shortly but should be able to review once in flight. Please be sure you are running utag.js 4.26 or higher. Otherwise no special action is required. Also, can you give me a sample URL where I can see this? >

[claudio_sermeng]

Hello Dan, you can see it on the site: www.bitbang.com The utag.js version is the latest (4.31). Thank You, Claudio.

[dan_george]

Hi Claudio, I am seeing Enrichment occurring. When the page loads and I run "utag.data" in the console, the UDO will appear. Expand the results and scroll to the bottom of the list and you'll see several "va.attributeType.attributeName" variables. You might try clearing your cache and cookies. We have been making minor updates recently and continue to make improvements to the service. Also be sure to view at least 3 pages in the session before attempting to validate enrichment is occurring. Here is why: The first page view sends the data to AudienceStream. The second page view request the update from AS and writes the data into local storage. The third page views reads local storage and injects the attribute data into the UDO. Please give that a shot and let me know if you succeed or not.

[claudio_sermeng]

Hello Dan, i confirm you that now the enrichment take place correctly after at least 3 pages. I can see all the Audience Stream data in my UDO and they get correctly mapped to my IQ tags. Thank You very much for your support. Claudio.