Facebook Custom Audience Pixel & Facebook Conversion Pixel are not firing as required

[Binisha]

<!-- Start Facebook Conversion Pixel for Betty Crocker -->
<script>(function() {
var _fbq = window._fbq || (window._fbq = []);
if (!_fbq.loaded) {
var fbds = document.createElement('script');
fbds.async = true;
fbds.src='//connect.facebook.net/en_US/fbds.js';
var s = document.getElementsByTagName('script')[0];
s.parentNode.insertBefore(fbds, s);
_fbq.loaded = true;
}
})();
window._fbq = window._fbq || [];
window._fbq.push(['track', 'xxxx', {'value':'0.01','currency':'USD'}]);
</script>
<noscript><img height=""1"" width=""1"" alt="""" style=""display:none"" src=""https://www.facebook.com/tr?ev=6019349420313&amp;cd[value]=0.01&amp;cd[currency]=USD&amp;noscript=1"" /></noscript>
<!-- End Facebook Conversion Pixel for Betty Crocker -->

<!-- Start Facebook Custom Audience Pixel -->
<script>(function() {
  var _fbq = window._fbq || (window._fbq = []);
  if (!_fbq.loaded) {
    var fbds = document.createElement('script');
    fbds.async = true;
    fbds.src='//connect.facebook.net/en_US/fbds.js';
    var s = document.getElementsByTagName('script')[0];
    s.parentNode.insertBefore(fbds, s);
    _fbq.loaded = true;
  }
  _fbq.push(['addPixelId', 'xxxxxx']);
})();
window._fbq = window._fbq || [];
window._fbq.push(['track', 'PixelInitialized', {}]);
</script>
<noscript><img height="1" width="1" alt="" style="display:none" src="https://www.facebook.com/tr?id=616197178500979&amp;ev=PixelInitialized" /></noscript>
<!-- End Facebook Custom Audience Pixel -->

Hi,

We have got two separate codes from Marketer: Facebook Custom Audience Pixel & Facebook Conversion Pixel which should fire when user successfully submits email id on page: https://www.bettycrocker.com/register/chili .

account: generallmills+bettycrocker

Issue:

Facebook Custom Audience Pixel is not firing when user successfully submits email id.

Both the pixels are also firing on page load.

Facebook Conversion Pixel is firing correctly when user submits email id successfully.

We are using Google Analytics and event NewsletterOptin is fired when user submits email id. 

Please suggest what changes in tag configuration are required for the above mentioned issues.

Regards,

Binisha

[steve_lake]

Hi,

As this is a specific problem, I would suggest raising a support case with your account manager or support contact, or by sending an email to support@tealium.com

My guess would be that a load rule will need reconfiguring. 

Many thanks

Steve Lake

[kathleen_jo]

Hello @Binisha. You can also submit a support ticket here:

https://community.tealiumiq.com/t5/custom/page/page-id/support-contact-form