I have an Adroll SmartPixel that fires on the ThankYoupage. Mapping is set up from order_subtotal variable to the adroll_conversion_value_in_dollars destination variable. This variable never shows up even though the tag fires. Appreciate your inputs.

[jared_hislop]

Sujani, The adroll_conversion_value_in_dollars value will only get set if there is an order ID present on the page. Also, to populate that value order_subtotal would need to be populated correctly. A quick look at the profile shows that the E-commerce Extension is set up like: Order ID -> order_id Order Subtotal -> order_subtotal It would seem that one or both of the variables outlined above (order_id, order_subtotal) are not getting set properly on that page. I would suggest validating that on the Thank You page both variables above are getting set properly. You can do this with the Data Tab in Web Companion or by use the Developer Tools in the browser of your choice.

[sujani_koya]

Hi Jared, after finally checking the TWC, I see that the adroll_conversion_value_in_dollars variable is set but it is not there in the firing data. Request URL:https://s.adroll.com/pixel/XM7ZEG6TJBCKTPYF7Q3PBR/IWRTSNJPNRANHFOCOREPNW/G5TQ53LG5BA3ZEQFGCQWAJ.js Referer:https://******.com/store?Action=DisplayPage&Env=BASE&Locale=zh_CN&SiteID=*****&id=ThankYouPage&reqID=9730278559 Can you help?

[jared_hislop]

Sujani, Adroll will make at least two requests to send the tracking data. The first is a request to pull in a JS file. This is the request you are showing in your last comment. However, this is not the request that will have the data populated in it. The second request is the one you want to look for. It should look something like the following: http://d.adroll.com/pixel/XM7ZEG6TJBCKTPYF7Q3PBR/IWRTSNJPNRANHFOCOREPNW?pv=33356714155.52497&cookie=... If you do not see this request being made or this exists but the data is not there, I would suggest reaching out to your Account Manager with steps to reproduce. This is working as expected in my local sandbox, but without being able to place an order on your site to reproduce it is difficult to say what would be happing.