'NOT' type audience creation

[wangting]

Hi all,

I'm trying to create a segment of visitors who are exisitng customers from HongKong website and not physically in HongKong. 

Attribute 1: Assign Badge (Rule 1: HK existing customers)

Attibute 2: Assign Badge (Rule 2: country is HK)

Attribute 3: Assign Badge (Rule 1) and Remove Badge (Rule 2)

I created below two segments by using above attributes which seem that logic is same, however sizing are different in the end, not sure which way is correct or any other simplier way? Can someone help look into it? Thanks a lot

Audience 1: Attribute 1 is assigned AND Attribute 2 is not assigned

Audience 2: Attribute 3 is assigned

Regards,

Jody

[mark_reddin]

Hi @wangting I'd suggest you email support@tealium.com and let them know the account and profile where you have this set up, along with the attributes you want them to check out.  It may be that for example you are using event level attributes in your rules that set the badges, and you may need to create visitor level attributes to "remember" what country the user is in, for example.

[wangting]

Thanks for your suggestion, sent the email to support team, will wait for reply.