No source in an Action

[jmillan]

Hello,

I am setting up a connector. I have already created the following Audience:

But when I want to create my Connector and set the source, there is no matches found:

How is this possible?

Thank you in advance!

Javier Millán

[swhite]

 Hello @jmillan,

The Source may not display if AudienceStream is not activated. Could I have you please contact your Account Manager to discuss activating AudienceStream?

Thank you,

Shelli

[jmillan]

Hello @swhite,

Thank you very much for you answer.

I am looking for "Settings" but I dont have this option:

Do I need to upgrade my user? Who could do this?

Thank you!

Javier Millán

[kathleen_jo]

Hello @jmillan. Your account manager, @Anonymous, has been made aware of this thread and should be in contact with you shortly. Thank you.

[jmillan]

Thank you very much @kathleen_jo!

[kathleen_jo]

My pleasure @jmillan!

[ronanhayes]

I'm having the very same problem on a active UDH account.

Regards,

Ronan

[kathleen_jo]

Hello @ronanhayes. Thank you for bringing this issue to our attention. I have let your account managers @dburgess and @Anonymous know. They should be in contact with you shortly. 

[ronanhayes]

I haven't heard anything from either Account Manager yet. Why is it taking so long to resolve?

[kathleen_jo]

Hello @ronanhayes. My apologies for the inconvenience. Hopefully your account managers have reached out to you by now? Please let me know if not. Thank you.