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08-22-2016 05:44 AM
I have a question about definitioin of a “new visit” in AudienceStream.
Solved! Go to Solution.
08-22-2016 08:17 AM
When you start a session in your browser and log in with your email, that will be a new visitor with 1 visit and 1 device.
Then 10 minutes later when you start an incognito session, you will be considered another new visitor with 1 visit and 1 device.
At this point you've yet to authenticate yourself in the incognito session. So at this point you are seen as 2 visitors - with 1 visit and 1 device each - and any "new visit" rules will apply to the incognito session.
However, once you identify yourself in the incognito session (assuming you have visitor stitching enabled) we will take all events for both devices, chronologically sort each event, then run through the AudienceStream profile definition to re-apply attributes correctly. At this point you will be seen as 1 visitor with 1 visit and 2 devices.
This is seen as 1 visit because a session is considered 30 minutes. If you had waited 35 minutes then you would have been 1 visitor with 2 visits and 2 devices.
I understand this may be a lot of info, but please let me know if that answered your question.
08-22-2016 11:04 PM
Thank you very much, I think I got it now. :-)
07-12-2018 02:57 PM - edited 07-12-2018 03:03 PM
Does the new visit event count towards Omnichannel events? For example, if I upload a file and a line is processed, does that start a "visit" for the user in that processed line?
07-16-2018 12:47 PM
@jaredhislop yes, a short session will be spun up to process the Omnichannel event(s) for that visitor. Keep all events from a visitor grouped in consective rows so that only once session is spun up.
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