SendGrid action Failure

[aaqib]

Hi everyone,

I have used a sendgrid connector and I have added two actions ,the upsert Recipient & Add Recipient to list  but the upsert racipient action is getting failed. Can anyone suggest me what to do to resolve this error.

[mark_reddin]

@aaqib 

If you are looking at this in trace, you can expand the failed action to see the details.

The same applies if you are looking at the errors in the connectors part of the UDH UI.  You can click there to see the details of the failures.  See screenshots attached.

If the details do not help you identify the issue, I'd suggest you raise a ticket with support@tealium.com, telling them the account and profile and details of the error you are seeing.

[aaqib]

@mark_reddin

thanks for your response, I have done the same, but in action error, it showing nothing, and the connector action tab it displays error=null.

[mark_reddin · Accepted solution]

Hi @aaqib 

I'd suggest you email support@tealium.com with details of the account and profile, as well as how to reproduce the issue, so that they may investigate for you.