Tealium Function not executing

[mariotrapiello]

Hello,

I have configured a Tealium Function to execute everytime an event is processed coming from the event specification imported.

I have tested the function and it works fine. However i am trying to trigger it with real events, using Trace, and despite i can see my events entering in the correct feed (the imported feed) the Tealium Function is not executing.

Have you faced something similar?

Thanks!

[shivam99787 · Accepted solution]

Hello,

Based on your description, there could be several potential causes for the issue you're experiencing. Let's look at a few possibilities:

1. Incorrect Event Specification: Make sure the event specification matches exactly with the incoming events. Sometimes, a small difference in event names or case sensitivity can prevent the function from triggering.

2. Function Configuration: Check if the function is enabled and properly configured to trigger on the specified event(s).

3. Validation Rule: If there are any validation rules set up for the function, make sure the incoming events meet these conditions.

4. Triggering Condition: If the function is set to trigger under specific conditions (such as a particular variable value), confirm that these conditions are being met by your events.

5. Input Parameters: Ensure that the function's expected input parameters match the actual parameters in the incoming events.

6. Testing in Production: Remember that changes made in the TiQ dashboard are initially only available in a dev or qa environment. Ensure that you've published your changes if you're testing in a production environment.

If you've checked these and you're still having trouble, I'd recommend reaching out to Tealium Support for more direct assistance. They can take a closer look at your specific setup and provide more detailed guidance.

[mariotrapiello]

Thank you!

I did as you suggested opening the ticket and they could solve the issue.

Kind regards