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04-29-2020 09:49 AM
I am trying to test what I have put together for my AudienceStream practical but the trace function isn't working.
I went through and made sure that the lowercase extension isn't in the account as well as making sure the data enrichment is applied to the collect tag.
When I go through the process to start a trace I copy and paste the code from the platform into the trace function on the web tools, but the only thing I see is that the trace was started. I go through the website and try to trigger anything but it doesn't report any data or assign any attributes as I am making changes. Is there something I am missing to get this to work?
05-05-2020 11:58 AM
Hi @krystelhagan2 ,
Sorry to hear that Trace isn't working for you. Sounds like you followed all the steps needed. Here are a couple more things that could be affecting it:
Reply here with your findings.
08-02-2022 01:17 PM - edited 08-03-2022 01:15 AM
Hi, I have the same problem, Trace tool is not logging any data :(
EDIT: I've found out why: I need to enable my profile on the ecommerce and everything works fine :)
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