Trace Not Showing Logs For Practical Exam

[krystelhagan2]

I am trying to test what I have put together for my AudienceStream practical but the trace function isn't working. 

I went through and made sure that the lowercase extension isn't in the account as well as making sure the data enrichment is applied to the collect tag. 

When I go through the process to start a trace I copy and paste the code from the platform into the trace function on the web tools, but the only thing I see is that the trace was started. I go through the website and try to trigger anything but it doesn't report any data or assign any attributes as I am making changes. Is there something I am missing to get this to work?

[TealiumJustin]

Hi @krystelhagan2 ,

Sorry to hear that Trace isn't working for you. Sounds like you followed all the steps needed. Here are a couple more things that could be affecting it:

• To confirm that data is being received from your Tealium Collect tag, check the Live Events screen and
• Are you using Consent Management? Did you decline to be tracked? If so, clear your cookies and refresh your test site.

Reply here with your findings.

[valentinac]

Hi, I have the same problem, Trace tool is not logging any data :( 

EDIT: I've found out why: I need to enable my profile on the ecommerce and everything works fine :)