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Trace Not Showing Logs For Practical Exam

Rookie Contributor

I am trying to test what I have put together for my AudienceStream practical but the trace function isn't working. 

I went through and made sure that the lowercase extension isn't in the account as well as making sure the data enrichment is applied to the collect tag. 

When I go through the process to start a trace I copy and paste the code from the platform into the trace function on the web tools, but the only thing I see is that the trace was started. I go through the website and try to trigger anything but it doesn't report any data or assign any attributes as I am making changes. Is there something I am missing to get this to work?

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Trace Not Showing Logs For Practical Exam

Community Manager
Community Manager

Hi @krystelhagan2 ,

Sorry to hear that Trace isn't working for you. Sounds like you followed all the steps needed. Here are a couple more things that could be affecting it:

  • To confirm that data is being received from your Tealium Collect tag, check the Live Events screen and
  • Are you using Consent Management? Did you decline to be tracked? If so, clear your cookies and refresh your test site.

Reply here with your findings.

Remember to "Accept as Solution" when your question has been answered and to give kudos to helpful replies.