Adobe Analytics - Visitor API times out and Appmeasurement not firing

[marishg]

Hello,

We created (cloned) a profile from one of our existing profiles to use for a new web product tagging. The Adobe Analytics tag is not firing when this profile is used, even though it is an exact copy of another profile.

To test, we tried using the original profile, and the tags are firing. When the new profile is used, it is observed that the Visitor API is timing out as shown below.

We updated Visitor API and App measurement, but that did not help. Appreciate any help here.

[jayap3]

Hi There,

Could you please use some other debugger like omnibug, observe point to validate your adobe analytics tag. I guess we can see the mentioned error on the console and not from the debugger prespective. Do you wish to provide the URL to validate the tags from our side ? please let us know. 

Thank you,
Jay.

[marishg · Accepted solution]

Hi @jayap3 

I use Adobe Experience Cloud Debugger, I wasn't getting any hits there. But when I used a different profile, it is working.

Solved:

The issue was with the version of utag on the copied profile itself. It was on a lower version, (can't remember which) , but after updating to ut4.46, it is working.

Thanks and really appreciate reaching out.

[mitchellt]

Hi @marishg  -  so glad you were able to solve - many of the problems I've encountered were solved by upgrading to the latest utag loader template  - it's one of the first things on the troubleshooting checklist!