Adobe tag fires in dev but not in prod

Lizzi_Miller
Visitor
Lizzi_Miller

Hi,

I've created a new profile in Tealium and mapped all the tags/variables from an exisiting profile. The utag templates are also the same. I can see the Adobe tag firing when I publish to Dev, but when I publish to Prod the Adobe network call doesn't fire. However, the Tealium Companion says the Adobe Tag has loaded OK. Any ideas?

Thanks

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Adobe tag fires in dev but not in prod

jmm4283777
Visitor
jmm4283777

Hi @Lizzi_Miller 

Make sure, from Tag level, prod is turned on. New profile is linked to your prod website. All the extensions linked to the tag are turned to prod. And if you are using env switcher, then prod is selected while testing prod.