Conditional Split Segmentation by Scoping to Custom Tag Not Working in IE

[jeff_snyder]

I am attempting to add a date and time condition to a Split Segmentation extension. I created an empty tag with date and time condition load rules. Then I added the new tag to the scope of the Segmentation extension - alongside the Pre Loader. This works fine in Chrome/Firefox but does not work in IE(8). The cookies are never set in IE. When I remove the scoped tag and leave only the Pre Loader it works fine in IE. Any ideas would be greatly appreciated. Thank you, Jeff

[jasmine_liu]

Hi Jeff, When extensions are scoped to pre-loader, the extension will fire immediately when the utag.js file loads. This will happen before loading other elements in Tealium. Therefore, depending on the implementation, scoping split segmentation to both pre-loader and a specific tag would not be that useful. For the specific IE issue, it can depend on your configurations as well as the site/page you are trying to fire the tag on. If you feel comfortable putting a URL in this post, we can see if we can replicate the issue. Otherwise, Feel free to contact your account manager for more help with this issue. -Jasmine

[dan_george · Accepted solution]

To add a bit of extra information, there are a couple of things to note about the Split Segmentation extension: - if you scope the extension to run at pre-loader the utag_main cookie namespace is not available - so you must use a standard 1st party cookie - if you scope the extension to a tag then the cookie is not set before load rules are executed and therefore the split segmentation will not be performed - you should only scope the extension to "Pre-Loader" or "All Tags" As Jasmine states, it's difficult to debug without seeing the exact configs so please contact your AM if you have not already done so.