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Consent management tools only working in Chrome?

Silver Contributor
Silver Contributor

Is anyone else having issues with the Consent Management tools only working in Chrome?

Neither the consent prompt manager nor the consent preferences dialog will appear in Safarai, Firefox, or IE. None of our load rules are browser specific. The consent management tools seem to be ignoring the load rules and turning off all tags (thus all our tracking) in those browsers and not giving users the option to enable/disable cookies.

In console, utag_data is populated. However, the function utag.gdpr.showConsentPrefernces() is undefined. However, it's defined in Chrome.

Any thoughts?

2 REPLIES 2
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Consent management tools only working in Chrome?

Tealium Expert
Tealium Expert

@sberman   Can you share the site URL so that others can see the issue firsthand?  

 

In the meantime, 

1) are you running the latest utag loader template?  the latest consent manager template? (if applicable)

2) double-check any tag scoping settings

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Consent management tools only working in Chrome?

Tealium Employee

@sberman - Are you still having issues with the Consent Manger loading?

Adrian

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