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02-27-2020 03:13 AM - edited 02-28-2020 02:10 AM
I've a problem with the consent management. I have the same Tealium profile connected to two different webs and both share the cookie's modal (managed by Tealium IQ).
The problem is that the button that opens the consent preferences dialog does not work on both sites at the same time. I don't know if the problem is that the function onClick="utag.gdpr.showConsentPreferences() that opens the modal doesn't work or if I have to do a different configuration if I want the modal to work on two different sites.
Has anyone faced this problem? How should I proceed?
Thank you very much in advance
Solved! Go to Solution.
02-28-2020 03:13 PM
The CONSENTMGR cookie is a first-party cookie -- if you set preferences on one site, and then go to another domain loading the same profile, it will ask you to give consent again. I'd recommend giving this Consent Manager overview a read to ensure your current configuration is correct. If you're still experiencing issues after that time, I'd recommend reaching out to Tealium Support, and a solutions engineer can review your specific setup.
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