Consent preference management doesn't work in a profile connected with two different websites

[MartaSM1]

Hello,

I've a problem with the consent management. I have the same Tealium profile connected to two different webs and both share the cookie's modal (managed by Tealium IQ).

The problem is that the button that opens the consent preferences dialog does not work on both sites at the same time. I don't know if the problem is that the function onClick="utag.gdpr.showConsentPreferences() that opens the modal doesn't work or if I have to do a different configuration if I want the modal to work on two different sites.

Has anyone faced this problem? How should I proceed?

Thank you very much in advance

[michaelbenefiel · Accepted solution]

Hello,

The CONSENTMGR cookie is a first-party cookie -- if you set preferences on one site, and then go to another domain loading the same profile, it will ask you to give consent again. I'd recommend giving this Consent Manager overview a read to ensure your current configuration is correct. If you're still experiencing issues after that time, I'd recommend reaching out to Tealium Support, and a solutions engineer can review your specific setup. 

Mike

[MartaSM1]

Hello  @michaelbenefiel,

Thank you very much for your response. Then I think it's best to contact Tealium Support and see if they can check it out.

[MartaSM1]

Hello @michaelbenefiel,

I have another question related to the shared consent manager issue and maybe you could help me. Is it possible to customize the modal window of cookie management on the different sites (change the texts, styles, etc.) or do we have to use the same modal for all the sites?

Thank you very much.

Marta

[michaelbenefiel · Accepted solution]

Marta,

Not by default; however, the Consent Manager code can be fully customized and its code is accessible from the TIQ interface, which means it would most likely be possible to achieve your use case after further review.

If the profile is set up for three brands from the same domain (for example), the customization would be fairly straightforward within the HTML, CSS, and JavaScript editor sections of the Consent Manager. The code would have conditions such as: if brand1 is found, show the HTML code and CSS for brand1 section, etc.

If the profile is set up for three brands with different domains, here it becomes more challenging to develop. The three domains have their own cookies persisting data from the user consent data required for the Consent Manager. 

Moving forward with this sort of solution requires intermediate/advanced JavaScript skills, and expertise within TiQ. If it's something you're interested in further pursuing, I'd recommend reaching out to Tealium Support. One of the engineers will be able to assess your situation to determine the best path forward. 

Thanks. 

Mike

[MartaSM1]

Thank you very much for your answer, it has been very useful to me. It seem that is a bit complicated to use the consent manager for different urls with different styles. I'm going to investigate the best way to approach it.

Thank you very much again.

Best regards,

Marta