Cross-domain tracking is not working

[kirill_petrov]

Hi Guys,

I set up cross-domain tracking for GA tag following the guide here in the community and for some websites, it's not working. Example:

When you click "Prescription Savings" from this page (http://www.januvia.com/sitagliptin/januvia/consumer/special_offers/index.xhtml) you get to another site (https://www.activatethecard.com/7159/#) and I don't see any Google Universal Analytics cookie value appended in the URL (“_ga=2.34535345.....”). The implementation is in QA now. Do you have any experience or thoughts why it's not working?

Thank you so much,

Kirill 

[adrian_browning]

@kirill_petrov

So looking at your page, and the current template you are using. It looks like you are using a very old version of the GUA template, which doesn't support that feature. I would recommend updating your template to the latest version, which will allow you to do the cross domain tracking.

Please see this link for how to update a tag template.

https://community.tealiumiq.com/t5/Tealium-iQ/How-do-I-update-a-tag-template/ta-p/2830

Adrian

[kirill_petrov]

Hi Adrian,

Thank you very much for your reply. I forgot again that GA template is always the case of issues. Will Inform you once I update the template.

KR,

Kirill

[kirill_petrov]

Hi Adrian,

It helped. Thank you for the support!

Have a nice weekend,

Kirill

[adrian_browning]

Hi @kirill_petrov

Great to hear that it worked!

Adrian

[sberman]

We are experiencing the same issue of the GUA cross domain tracking not working.

For example, when you navigate from http://top10livresfrancais.lulu.com/ to our main domain (by clicking the J'achéte button, for instance) no cookie is in the URL.

[kathleen_jo]

Hi @sberman. We now also have Cross Domain Tracking via First-Party Cookie Sync using iFrames, if you are interested. 

[havas]

Hi there,

we also got a problems with using Tealium tags wihtin an iframe.

We got a page (domain xyz) where we implement an iframe (domain abc). We want to implement a facebook tag within the iframe. Do someone got a solution?

iFrame: <iframe height="1450" frameborder="no" id="iframe" src="https://domain.abc.de/page" scrolling="no" allowtransparency="true" style="border: medium none; width:100%; position: relative"></iframe>

Many thanks,

Binh