Environment Switcher

[abhinav432517]

Hi,

My environment switcher add-on is not working properly in chrome.May i know what should be the possible reason.Till yesterday it was working fine.It is giving error in console"ERR_TIMED_OUT".

Can you help me over this it will be really great for me.

[adrian_browning · Accepted solution]

Hi @abhinav432517,

So any issues you have with the Environment Switcher you can solve by resetting the Tool.

1. Goto chrome://extensions/
2. Select Developer Mode
3. Find Tealium Tools in the list
4. Un-check and re-check Tealium Tools Extension

This should solve any issues you are having. If you are still having issues after that please respond to this, and I'll see what we can do.

Adrian

[elycristoria]

Hello @adrian_browning,

It seems that we are having a problem with the Environment switcher (ES). At first, the ES is not working thus I tried to remove and add it again but unfortunately while adding I am getting this error.

This is the JSON URL I am using: https://solutions.tealium.net/hosted/tealiumTools/env_switcher/env_switcher.json

Hope that you can help.

Thanks and regards,
Ely

[steve_lake]

Hi, 

Can you try adding it via the following JSON definition instead please, and see if that makes any difference. 

{
  "id": "env_switcher",
  "title": "Environment Switcher",
  "description": "",
  "icon_url" : "https://tealium-tools.s3.amazonaws.com/tools/logo.png",
  "scripts": {
    "env_switcher": {
      "title": "Environment Switcher",
      "auto_inject": true,
      "js": "https://solutions.tealium.net/hosted/tealiumTools/env_switcher/page_code.js",
      "template": "https://solutions.tealium.net/hosted/tealiumTools/env_switcher/ui.html",
      "remote_template": true,
      "remote_js": true
    }
  }
}

[adrian_browning]

HI @elycristoria

CC @steve_lake

There was an issue with the server hosting this tool this morning. I was resolved by 0830 GTM this morning.
Sorry about any inconvenience caused.

Adrian

[elycristoria]

Hi @adrian_browning,

It is now working. Thank you for the update. 

Hi @steve_lake,

I tried doing that earlier but I was getting an error about the code not being a JSON object or something. In any case thank you for providing a solution.

Regards,
Ely