Experience cloud ID tag not firing

[BJ17]

Hi,

I have created a experience cloud ID tag in the tealium profile for an Iframe. The network tab does not have that tag and when I check in console using utagdb=true, it shows the below error:

[73] : demdex org id [CBF23704532E6F9D0A490D44@AdobeOrg] sync error. marketing cloud tag missing demdex config

Also I dont see the MID value in the server call.

[corbinspicer]

Hi BJ17,

This almost certainly sounds like tag configuration issues.

Do you have an example of what you have set up in the Experience Cloud ID tag?

Alternatively you can raise a support ticket and a Solutions Engineer can look into your issue for you.

[BJ17]

Here is the tag configurtion:

Can you please let me know where I can raise the support ticket?

[BJ17]

Any update on this?

[BJ17]

Can someone please provide the support email address of tealium where I can post this question?

[KristenMeren]

Hi @BJ17, thanks for your patience. You can log a support ticket at https://support.tealiumiq.com/en/support/tickets/new.