Experience cloud ID tag not firing

BJ17
Rookie Contributor
BJ17

Hi,

I have created a experience cloud ID tag in the tealium profile for an Iframe. The network tab does not have that tag and when I check in console using utagdb=true, it shows the below error:

[73] : demdex org id [CBF23704532E6F9D0A490D44@AdobeOrg] sync error. marketing cloud tag missing demdex config

Also I dont see the MID value in the server call.

5 REPLIES 5

Experience cloud ID tag not firing

Tealium Employee

Hi BJ17,

This almost certainly sounds like tag configuration issues.

Do you have an example of what you have set up in the Experience Cloud ID tag?

Alternatively you can raise a support ticket and a Solutions Engineer can look into your issue for you.

Ask me anything Tealium!

Experience cloud ID tag not firing

BJ17
Rookie Contributor
BJ17

Here is the tag configurtion:

Capture.PNG

Can you please let me know where I can raise the support ticket?

Experience cloud ID tag not firing

BJ17
Rookie Contributor
BJ17

Any update on this?

Experience cloud ID tag not firing

BJ17
Rookie Contributor
BJ17

Can someone please provide the support email address of tealium where I can post this question?

Experience cloud ID tag not firing

Community Manager
Community Manager

Hi @BJ17, thanks for your patience. You can log a support ticket at https://support.tealiumiq.com/en/support/tickets/new

Kristen Meren
TLC Community Manager