How I can reset my MFA Account?

[vicente_peris]

Hi,

I have followed the instructions for reset MFA tokens https://community.tealiumiq.com/t5/Announcements/Multi-Factor-Authentication-MFA-for-Tealium/ta-p/62...

But I can't reach my own account in the user administrator list.

Besides, the MFA settings option is not listed in my user account settings.

Have I missed anything? Can I reset my MFA from my account?

Regards

[kathleen_jo]

Hello @vicente_peris. Let me see if I can find you account manager. One moment, please. 

[kathleen_jo]

Hello again @vicente_peris. Your MFA should be reset now. Please let me know if it is not. Thank you. 

[vicente_peris]

Hello @kathleen_jo

Thank you, my MFA has been reset.

But I want to know if I can do it by myself.

[kathleen_jo · Accepted solution]

Good morning @vicente_peris. Excellent question. Only those with the appropriate permissions can reset your MFA. You cannot reset your own MFA. I hope I am making sense. Let me know if I am not. 

[vicente_peris]

Perfect @kathleen_jo

Thank you very much

[TealiumJustin]

You can now reset your own MFA token:

https://community.tealiumiq.com/t5/iQ-Tag-Management/Multi-Factor-Authentication-MFA/ta-p/627#reset