Lagging Profile loading and Publishing

[veerender_reddy]

Tealium is taking almost 10-15 minutes to load a profile and equivalent time to publish the profile.

I see many synchronous Ajax calls in network tab triggering to https://my.tealiumiq.com/urest/ping?utk=2180b3e10e2e4015cb0304dcb1cf54b0bb3d8c1b3825017357

Could you kindly suggest a solution?

Thanks,

Veerender

[adrian_browning]

Hi @veerender_reddy 

The ping requests won't be what is causing your issue. 

I would raise a request with the Customer Success Engineer (the Support team) with the account / profile that you are loading.

You could also use this tutorial to generate a HAR file so we can analyzer what you are seeing.
https://support.zendesk.com/hc/en-us/articles/204410413-Generating-a-HAR-file-for-troubleshooting

The slowness is most likely this is due to the size of your profile, there are ways this can be addressed, again this can be discussed once a ticket has been raised.

Adrian