Microsoft CRM

[weshancock1981]

I have a site that is built in Microsft's CRM platform and we are trying to add the utag script.  We have been able to add the custom javascript code snipet in the interface, but it does not show in the site so the utag does not load leading to an error in Tealium Tools.  Is there an implementation guide for Microsoft CRM and 365 sites that we can reference?

Thank you,

Wes

[mitchellt]

Hi @weshancock1981 - any chance it's Microsoft Dynamics 365  ?

If so, check out this link:

https://community.tealiumiq.com/t5/Universal-Data-Hub/Microsoft-Dynamics-365-Connector-Setup-Guide-f...

[weshancock1981]

We want to setup Tealium IQ Tag Management on the site not Audience Stream.  Is this possible?

We have been told by a Tealium rep that it is, but I think there is some confussion going on cause we are not getting what we have asked for.

[mitchellt]

Whoops, @weshancock1981 I didn't pay attention to the Audience Stream part. 

Have you contacted Microsoft to find out how to insert blocks of Javascript?   

Can you see the utag in the source when you visit the site? 

Could you give us a sample URL to visit and see for ourselves?

[per_lundqvist]

When you say "..have a site that is built in Microsoft's CRM platform...", do you mean that you want the utag.js script on specific 'landing pages' (in Microsofts terminology), @weshancock1981? The CRM system as such does not have the capability to build and run web sites.

[weshancock1981]

Yes, we want to add the utag.js script to the landing pages inside CRM so we can gather analytics and page_names.

Sorry, I am not the CRM guy, so I dont know the terminology. :)