We'll have someone get in touch with you about this. For future reference, "cases" can be filed directly from the User Interface using the blue [Support] button in the top right. This option allows users to upload attachments and sends the case details directly into our Enterprise incident tracking system(a completely separate system). It also provides us with the Account / Profile & your username so that we know all the relevant information and can review the specifics of the situation. Lastly, this allows our Account Management teams to track, analyze, and report on the types of cases and concerns our users have so that we can improve our service in the long term.
This learning community is mostly intended for users to share and source ideas about product usage. A "hive mind" for best practices and anecdotal research for our user base. You may see other customers offer their solutions or tips around your post so this may still be a valid option for you. I just wanted you know that we have another environment where "cases" are filed so that they can be properly resolved to mutual satisfaction.