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Profile Library Tag is not visible in main profiles

Rookie Contributor
I've a Profile Library Created with with an "E-Commerce" tag Extension and a "Java Script Pre-Loader" Extension. This library is linked to main profile. However JS Pre-loader extension is reflecting in the main profile whereas the "E-Commerce" tag extension is not. Is there a problem or am I missing something?
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Profile Library Tag is not visible in main profiles

Employee Emeritus
Hi Nitin, Thanks for your note. Could you share your 'account name' and 'profile' names with me here? I can take a look to see what the issue might be. From what you have described, it should be working as you expect so I'd like to take a look for you. Thanks, Roshan
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Profile Library Tag is not visible in main profiles

Rookie Contributor
account name - mattel library profile - launchpad-library profile name - launchpad.thomaswood
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Profile Library Tag is not visible in main profiles

Community Manager
Community Manager
There can only be one instance of the E-Commerce extension. If you had an existing instance of it in the Profile, the one from the library would not import.
Remember to "Accept as Solution" when your question has been answered and to give kudos to helpful replies.
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Profile Library Tag is not visible in main profiles

Rookie Contributor
I enabled the profile instance only when the library instance was not showing up. Let me give it a try again, i.e. deleting the profile instance and update you if problem is still there.
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Profile Library Tag is not visible in main profiles

Employee Emeritus
Hi Nitin, I've just had a look since and Justin is right. It might be best to get in touch with US support if you're still having issues. When looked a different profile (launchpad-americangirl) when it tried to import the library it flagged an error indicating two E-Commerce extensions aren't possible: http://note.io/1sQSx3C I would test the 'launchpad.thomaswood' profile but in order for the library to be re-injected I'd have to save and publish a new version of the library (which I don't want to do as I don't want to interfere with your implementation). I'd recommend: - Make a note of the E-Commerce extension settings in your 'launchpad-thomaswood' profile - Delete it and save the version - Save a new version and publish your library (ensuring your E-Com extension is configured as you'd like) - Open the 'launchpad-thomaswood' profile. If that isn't importing the E-Com extension then definitely get in touch with your local support or Account Manager Thanks, Roshan