Redirect and Cross Domain same time

AGoryunova
Rookie Contributor
AGoryunova

Hello everyone,

I am looking for a solution within Tealium, may be with extension or something else. The simply cross domain tracking does not work.

My case is following: the user X comes through a campaign to a specific page xxx.com. He clicks to register him/herself and:
1. At the moment of click there is a Redirect, so the link looks like xxx.com/redirect.... So exactly at this moment i have a Redirect and the new session starts and this is now the user Y. So the whole information about campaign and co is gone.

2. After redirect now the user Y lands on yyy.CH. That means that the cross domain just happened. Even though I have already activated the cross domain tracking in Tealium, that does not work, because there is a redirect between these 2 steps. 

Is there any way to solve it, so in such cases i could get whole info about user X after his/her click.

 

Thank you in advance.

5 REPLIES 5

Redirect and Cross Domain same time

Tealium Expert
Tealium Expert

Hi

are you using google analytics?

Damian Savvides

Redirect and Cross Domain same time

AGoryunova
Rookie Contributor
AGoryunova

Hi,

yes.

Redirect and Cross Domain same time

Tealium Expert
Tealium Expert
So you turned on cross domain tracking, but did you also specify the domains that need tracking?
And when you go from one site to the other do you notice this in the URL "_ga="
Did you follow the rules on this page:-
https://community.tealiumiq.com/t5/Tags/Setting-Up-Google-Universal-Analytics-Cross-Domain-Tracking/...

Maybe check to see if you have the latest GA tag aswell?
Damian Savvides

Redirect and Cross Domain same time

AGoryunova
Rookie Contributor
AGoryunova

Jap, ich have entered all necessary domains. But the problem is on this redirect link "xxx.com/redirect".  There is no paramater ga on it, but it is the same domain. Buut, when the page is downloaded, user is on another domain, which tealium does not recognise because of lost ga parameter.

Highlighted

Redirect and Cross Domain same time

Tealium Expert
Tealium Expert

oh i see, because on click it attaches the _ga url parameter on redirect it doesn't.

I think this is something you will have to attach to the URL redirect yourself, the autlinker works on buttons only i think.

I remember to add filters for these referral links/reidrects in the GA setup otherwise all your cross domain tracking will look like referrals when they are not.

 

Damian Savvides