We have a set of pages being tracked with events in our site. So if the customer lands in step-1 we fire an event. The problem is if the customer goes back from step-2 to step-1 we fire the event again.
To avoid this, I tried to create an extension that looks at the pagename and previous page name setting a new value in a variable if the previous page name doesn't equal step-2 or step-1.
I cannot make it to work.
Every time I try to use previos page name value in the extension my variable gets undefined. I looked and we have ct.s_ppn value BLR so not sure why isn't working. I also tried to use the mapping we have with adobe (use prop value instead of previous_page_name variable), changing when the tag should load, changing tag scope...
Does anyone knows why I'm unable to make it work? or knows how to use PPN as a condition for a set value data extension?
Solved! Go to Solution.
04-12-2019 08:03 AM
One of of resolving this i think is simply dropping a couple of flags as cookie.
Then set conditions on the extention firing the event agaisnt those flags.
04-15-2019 02:15 AM
Hi Gavin, Thanks for your answer!
Could you explain a littel more how could I do this?
At the moment I set up a cookie that tells me which step are the in in the journey. I was trying to store the value of the highest step they've been but couldn't work it out without creating one cookie for each step.
Really appreciate the help :)
04-15-2019 11:27 AM
So, here's what i'm thinking.
You want a flag that allows you to only fire on first visit to a step. Subsequent views, should not fire a step.
lets say you setup a cookie, called ct.step_visited
On first step page view, you drop the initial cookie with a value of 's1'
when the 2nd step is loaded, you read the same cookie and append the next step so the result should be an updated cookie with value 's1-s2'
and so on and so forth.
The extention condition for firing the event should check that the cookie does not contain the flag for the relevant step. Page is Step 1 and Cookie does not contain s1
Even if you ended up with mulitple step visits so the cookie reads 's1-s2-s1' The condition will still work...
then get rid of the cookie once the sequence is complete.
Hope that helps
04-16-2019 01:38 AM
Thanks so much for the detailed answer.
I'm going to use this approach, will let you know how it goes! :)
One more question I have. When you say at the end "get rid of the cookie" wouild it be enough to set it as a session cookie? Or how do I get rid of the cookie?
As you can see I'm not very experienced with cookies in general... :S
04-16-2019 11:54 PM
Pleasure, glad i could help.
To 'get rid of a cookie', you effectivly expire the cookie.
When setting it, set against a fixed time expiry, something long enough for the sequence, say 1 hour or so.
When the sequence ends you simply update the cookie time setting to 0 time or an earlier time period and this will expire the cookie.
04-17-2019 03:08 AM