After asking around internally nothing stands out why this would be occurring. There have been a few minor bugs with the tag but they should have been resolved. I would suggest reaching out to your Account Manager with more details and one our solutions team member can look into this further.
Just a shot in the dark here, but the Auto Link Tracking extension isn't going to track all the links automatically for you. Exit links will fire because they are handled via the Obfuscated portion of the SiteCatalyst code (the Do Not Alter code).
However, other links where you want to fire s.tl() you will still need to track using an extension to trigger utag.link or by calling utag.link from the page. They aren't automatically tracked when this setting is set to "yes".
This is the same for the standard SC tag. Even though Auto Link Tracking is set to "yes" you've got to trigger link calls with utag.link, but exit links will be handled automatically via SC library.
So, my issue is that I am getting the exit link calls but not the download link calls. Unless I enable the Link Tracking Extension which then capture everything I click on which is not ideal.
I would expect that with the auto-link tracking setting toggled to "Yes" I would see exit and download link calls.
I did notice that the 1.21 Template does not contain the following but the H26 template does. Which makes sense to me because the setting is default in the tag settings for H26 but not for 1.21.
s.linkDownloadFileTypes = "zip,exe,wav,mp3,mov,mpg,avi,wmv,pdf,doc,docx,xls,xlsx,ppt,pptx";
Could this be the reason why the downloads are not being tracked?
That's why we keep guys like you around. :)
Yes, the AppMeasurement Tag Template is referencing the linkDownloadFileTypes config value in the tag, but since there isn't one it is coming up blank. I will get this into our queue to update the tag configs to allow you to specify the download types.
In the meantime, you can try this:
Open the tag template for the AppMeasurement tag.
Locate the line containing : ##UTVARconfig_sobject##.linkDownloadFileTypes="##UTVARconfig_downloadtypes##";
Swap this: "##UTVARconfig_downloadtypes##"
with this: "zip,exe,wav,mp3,mov,mpg,avi,wmv,pdf,doc,docx,xls,xlsx,ppt,pptx"
See if that starts to track download links for you in the meantime.
This has not been updated as of today. To get access to the tag templates you'll need to reach out to your account manager, and they will grant you access and instruct you how to access them.
This is on our radar, but since there is a seemingly simple solution to update this, it isn't necessarily label "urgent." I would still feel comfortable saying this could be updated within the next couple weeks.