Posts: 4
Registered: ‎04-17-2018
Accepted Solution

Tag is loaded but not fired

Hi all,

I am new to this, so any help is appreciated.

I am trying to track any event on my website, but I can't seem to fire any event at all. My Developer Tool doesn't show the events.

The QA environment fires the events and variables that I want:

Screen Shot 2018-12-27 at 13.22.58.png

However, when I swap to DEV environment, the same events are not firing. I dont know why. I am using a variable "helper" for a LookUp Table.

Here is my extension setup:


My Lookup Table extension:


and here is my Event Tracking to send to Google Analytics.


I am not sure what I am doing wrong or what is missing, but I can't seem to be able to track my events nor send it to GA.

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Posts: 72
Registered: ‎04-20-2016

Re: Tag is loaded but not fired

Hi @chriszp

It looks like your click_class data object isn't populated on a click (at least of the top nav):


This means the look up table isn't populating the helper_eventVariables data object, so nothing is getting mapped to the tag.

Hope that helps


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Posts: 16
Registered: ‎04-02-2018

Re: Tag is loaded but not fired

[ Edited ]

Hi @chriszp,

Looks like some of the code which is available in QA environment is not present in Dev environment. Here is the screenshot of code which is available in QA but not in Dev.

Screen Shot 2019-01-02 at 3.10.06 PM.png

If you add this piece of code to dev environment then you will be able to see the events.


Posts: 4
Registered: ‎04-17-2018

Re: Tag is loaded but not fired

Thank you @ vinayreddy AND @ BenStephenson! Both your answers helped me figure out my issues.

Not only did my Javascript Code have just a single coma too many AND (!) that's when I saw that it wasn't published to DEV!!
Now it works again!

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