Tag wont fire after load rules have fired

Lean
Silver Contributor
Silver Contributor Lean

I am trying to send a tag (UID 93) after my two loadrules have fired (UID 31 and 43) , One is a cookie consent the other is on form completion. 

To this I have created two loadrules, on for cookie (31) and one for formcompletion(43). 

I then try to troubleshoot it, and here both the console and the tealium tool tells me that the load rules have been fired, however my tag has not. See pictures below. 

The tag has been liftet from our google campaign manager and directly into tealiums "extract from code" function

If I check the utag for load rules fired I get the same information. 

How do i troubleshoot from here?

Loadrules fire.pngtagsFired.png

14 REPLIES 14
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Tag wont fire after load rules have fired

Tealium Expert
Tealium Expert

Hi
Have you checked in the browsers netwok calls.
I normally have that on and filter out for what i am looking for.

So if am looking for a floodlight to fire i normally just filter the name i am using in the floodlight call.

networkfilter.PNG

If that doesn't seem to work, i check the console for errors,

And if that doesn't work i normally track every datalayer update on this extension in tealium called : Tealium UTAG Debugger 

Damian Savvides

Tag wont fire after load rules have fired

Lean
Silver Contributor
Silver Contributor Lean
Already checked the networks tab, no call was made. Also Checked for console errors, nothing there either.

Tag wont fire after load rules have fired

Tealium Expert
Tealium Expert

have you checked the tag template to make sure you have link and view like this

u.ev = {"view" : 1, "link" : 1};

and also with a FL gtag you need to make sure you have these fields filled in
Activity Group
Activity
Counting Method

and then in the data mapping
make sure you added conversion something like this
true_conversion.PNG

otherwise you will have to snapshot your tag here, omit any sensitvie data before you do.

Damian Savvides

Tag wont fire after load rules have fired

Lean
Silver Contributor
Silver Contributor Lean

Support tag.png

Tag wont fire after load rules have fired

Tealium Expert
Tealium Expert

Hi,

You will need to add conversion to your mapping, like i explained in the previous post, i think it will work.

Damian Savvides

Tag wont fire after load rules have fired

Lean
Silver Contributor
Silver Contributor Lean

This makes little sense to me since we have other floodlight tags that does not have any mapping in them. 

Support tag2.pngThe "Conversion" you made a image of, the I thought you just added mapped variables. That however does not give me the left side options you have with event. 

Then I can see you are makking the text true, to a custome input called true:conversion. Is there anywhere I can read what this does. 

Thanks for you patience. 

Tag wont fire after load rules have fired

Tealium Expert
Tealium Expert

I see your point, i have had a few issues with this tag too, especially the new gtag FL one.
The conversion seems to make it work, I think in the documentation by tealium it is missing this crucial info, 

I think it should be a requirement because you are telling the tag if it is a conversion or a purchase, 

A purchase is autmotic because when orderid is present it will automatically add it.

The true statement is generic, normally i just put a variable with events in them, so when they are true it will trigger the conversion

this is a real example

conversion-fl.PNG

 

in your case you can put true equals true just to trigger the conversion because you have put in quite a speicific load rule.

i leave the load rule quite open so i can make my tag dynamic, as i don't want to create a new FL tag for each conversion.

If that still doesn't work you might need to amend your Templates to look at events not just views.

Hope this helps.

Damian Savvides

Tag wont fire after load rules have fired

Lean
Silver Contributor
Silver Contributor Lean

One of my load rules is, that it should fire when a value in the UDO is "complete", this is set by a utag.link, when the form has been completed.  So the tag should be fired when the UDO is changed. I tried sending "true", to true:conversion, which shouldnt be anywhere. This is how I understood the instructions, im sorry if this is wrong. This did not have any effect unfortunatly. 

 

Here is my tag. Support tag3.png

 

Tag wont fire after load rules have fired

Tealium Expert
Tealium Expert

Hi

Ok and so did you check your template? did you and the view and link?

edit-templates.PNG

Damian Savvides

Tag wont fire after load rules have fired

Lean
Silver Contributor
Silver Contributor Lean

I tried this and changed. It only had view in there so I changed it to {"view": 1 ,  "link" :1 }

I have not tried with only {"link" : 1}. but both did not work.

I think I need to see if there is any error in the tag to see if thats the problem. If not then I might have to run it as an extention, which just seems like I am coding what Tealiums core feature is. 

Tag wont fire after load rules have fired

Tealium Expert
Tealium Expert
oh dam really, you shouldn't run it as an extension.
Do you have tealium support? it might be a good idea to see if they can check your setup?

One more question how are you checking the tag is working? in the network?
Damian Savvides

Tag wont fire after load rules have fired

Lean
Silver Contributor
Silver Contributor Lean
The problem got solved. We were running a 4 year old version of tealium launcher.
After updating to the newest version it worked.

Tag wont fire after load rules have fired

Tealium Expert
Tealium Expert

ha nice one, glad you got it working, happy tagging to you sir....

Damian Savvides

Tag wont fire after load rules have fired

Tealium Expert
Tealium Expert

a lesson  you won't soon  forget,  @Lean  - similar things have happened  to me on my Tealium journey so that running Tag Status Checker is  top of the troubleshooting list  for me.  So glad you  figured it out.