double view tracking with consent prompt activated

MountainMaster
Silver Contributor
Silver Contributor MountainMaster

Hallo,

I do currently have a problem with Tealium IQ. All tags are send twice.
This does happen when the "consent promt" is activated but is not enforces because of the loadrule.

Is this a known issue?
I can pm the affected URL. The Setup is Live till this friday.

Greetings

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double view tracking with consent prompt activated

Tealium Expert
Tealium Expert

Hi @MountainMaster 

Do you have any code explicitly calling utag.view()?

Tealium will automatically call a utag.view when it detects the page has loaded, and you can force another page view by calling that function from the site code (or code within an extension).

There is a configuration option to suppress the automatic page view call by setting 

window.utag_cfg_ovrd.noview = true;

in a preloader scoped JS extension.

double view tracking with consent prompt activated

MountainMaster
Silver Contributor
Silver Contributor MountainMaster

Hi @BenStephenson ,

Thank you for your answer.


There is no code explicitly calling utag.view(). It is defenitly a problem with the activated consent promt. The problem only occurs when the consent promt load rule is not matched and there is no consent cookie present.

The Opt In was only activated for a test and is now deactivated again.

double view tracking with consent prompt activated

Tealium Expert
Tealium Expert

Hmm, that's odd then. I've never seen that behaviour before.  I think someone from Tealium will need to look into this...