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Frequent Visitor
Posts: 7
Registered: ‎05-12-2016
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Omnichannel - SFTP with non standard port

Hello community,

 

I'am having trouble setting up a omnichannel import from a SFTP server.

I tryed the "Omnichannel Status Checker" but only getting "File name not found!"

 

Now to my question:

Is it possible to set up a SFTP connection with a port appended to the host? e.g.: my-sftp-server.com:2222

 

If its not, that would explain why its not working for me :)

 

thanks in advance

Tobias

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Tealium Employee
Posts: 581
Registered: ‎09-01-2015

Re: Omnichannel - SFTP with non standard port

@MountainMaster

 

I believe adding a port is fine...

 

However, looking at your file definition the only configuration declared is the visitors email hash. Since there is no other data in the file to be applied to a visitor, I'm not sure AS will attempt to process the file definition. Perhaps you can add a second column of data and try again, for example "date last targeted" or an "opt-in status".

 

Cheers,

-Dan

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Frequent Visitor
Posts: 7
Registered: ‎05-12-2016

Re: Omnichannel - SFTP with non standard port

[ Edited ]

@dan_george

 

I now added another column to the file definition and to the file too.

Unfortunately still no success.

 

Any other suggestions?

 

Greetings

Tobias

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Tealium Employee
Posts: 581
Registered: ‎09-01-2015

Re: Omnichannel - SFTP with non standard port

[ Edited ]

@MountainMaster

 

I spoke to Engineering and we only use the default S/FTP port and it is not configurable.

 

Might I suggest using a Tealium S3 bucket instead? This is a free bucket for your use and the credentials are provided directly in the interface.

 

Cheers,

-Dan

Frequent Visitor
Posts: 7
Registered: ‎05-12-2016

Re: Omnichannel - SFTP with non standard port

Thank you,

 

i hope at least this post will prevent other user from spending as much time on this issue as i did.

 

Greetings

Community Manager
Posts: 549
Registered: ‎08-26-2015

Re: Omnichannel - SFTP with non standard port

@MountainMaster indeed. Thank you so much for posting! #MuchAppreciated

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