Understanding the Usage Report

Understanding the Usage Report

by roshan_gonsalko on ‎09-20-2016 10:00 PM - edited on ‎06-06-2018 03:02 PM by (1,550 Views)

The Usage Report provides reporting for the two (2) key metrics of your accountevents and visitors. It allows you to analyze how those metrics are utilized by various Tealium services in your account and how the usage has varied over time. It also helps you estimate costs for the data usage so you can make informed decisions about your implementation. 

The following topics are covered:

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Viewing the Usage Report

The default dashboard view will vary depending on which profile you are logged into.

  • If you are logged into your account's main profile, go to Home > Usage Reports > All Profiles, which is the account-level view.
    UDH_Home_Usage Reports_All Profiles.jpg
  • If you are logged into any profile other than main, you will see reports specific to that profile only.

Viewing Usage Reports for a Profile

  1. Select the profile name of choice from the All Profiles drop-down list.

    This list will only display profiles that you have access to. If you need access to a profile, contact your Tealium account administrator.

  2. From the All Usage Reports drop-down list, choose a report type.
  3. Set the date range and click Get Report.

Setting the default date filter

The default date range is set between January 1st of the current year and the current date. To change the default, contact your account manager.  

Interpreting a Report

Reports are displayed as line graphs. The date range is plotted on the horizontal axis while the metric (i.e. number of events/visitors) is plotted along the vertical axis and marked by dots. Hovering over each dot shows you the aggregate metric values and the day on which it was aggregated.

UDH v2 UI Usage Reports_Hover_Data Collection Reports.jpg

Usage Report Types

You may view reports as part of the All Usage Report or select report types from the drop-down list. The following sections describe the available report types.

All Usage Reports

Displays all reports sequentially in the reports dashboard. This is the default view.

Data Collection Reports

Corresponds to real-time and offline events flowing into your UDH profile. This report returns:

  • Total Inbound Events
    Sum total of real-time and Omnichannel events.
  • Total Real-time Events
    Number of events that are captured by the Tealium Collect Tag from your website/app in the date range. You may also know them as Streams.
  • Total Omnichannel Events
    Number of Omnichannel rows (or lines) imported into AudienceStream.
  • Total AudienceStream Filtered Events
    Number of filtered live events, aka AudienceStream, received in the account/profile.

Data usage costs are calculated based on the Total Inbound Events report.

Connector Reports

Corresponds to event usage by connectors. 

  • Total Connector Calls
    Sum total of server requests made for triggering EventStream and AudienceStream actions.
  • Connector Calls - EventStream
    Number of server requests made for triggering actions on events only (i.e Cloud Delivery service)
  • Connector Calls - AudienceStream
    Number of server requests made for triggering Actions on audiences only (i.e. audience-based connectors)

Data Layer Enrichment Reports

Corresponds to the AudienceStream Data Layer Enrichment service. This report returns the number of times the Tealium Collect tag made requests (calls) to AudienceStream data layer for fetching the latest visitor profile. 

DataAccess Reports

Corresponds to events and audiences exported through the DataAccess service. This report shows:

  • Total DataAccess Records Inserted
    Sum total of events and visitors exported using DataAccess.
  • Total EventDB Events Inserted
    Number of events exported to the Amazon Redshift database assigned to your account/profile. 
  • Total EventStore Events Inserted
    Number of events exported to the Amazon S3 folder assigned to your account/profile. 
  • Total AudienceDB Visitors Inserted
    Number of visitors exported to the Amazon Redshift database assigned to your account/profile.
  • Total AudienceStore visitors Inserted
    Number of visitors exported to the Amazon S3 folder assigned to your account/profile.

Billing Estimation

Usage costs are calculated based on the Total Inbound Events report, i.e. total volume of events flowing into your account. Every event, at its point of entry into UDH, counts towards the total volume and is charged equally. 

The usage report does not provide billing or pricing information. Your final usage cost is determined not just by your event volume, but also your contract terms and implementation setup. Contact your account manager for all billing and pricing inquires.

FAQ

Why can't I see today's data in my reports?

Usage reports can take up to 48 hours to completely process and display the data flowing through UDH. If your date range only spans the last 24-48 hours you may not see data populated in the reports. As a rule of thumb, choose an end date that is at least 48 hours back from the current date.

Why can't I choose a date prior to April 1, 2016?

The new usage reports provide data for up to one year from the time of their release. This provides most accounts with the data they need to evaluate their annual billing cycle.